Field Office Technician

MKS2 Technologies•Wilmington, NC

68d•Onsite

About The Position

MKS2 Technologies is seeking an experienced IT Field Support Specialist to provide onsite technical support and IT infrastructure assessments for government facilities. This role serves as a critical technical resource responsible for maintaining the health, performance, security, and compliance of end-user devices, conference room technologies, and network infrastructure. The successful candidate will travel between designated government office locations, conduct comprehensive IT wellness checks, support end users, evaluate network performance, and ensure compliance with government IT policies and security requirements. This position requires strong troubleshooting skills, exceptional customer service, and the ability to work independently in a dynamic operational environment.

Requirements

Associate's Degree in Information Technology, Computer Science, Information Systems, or a related field. Equivalent combinations of education, military training, and relevant experience may be considered.
3-7 years of experience in desktop support, field services, IT operations, or help desk environments.
Experience troubleshooting Windows workstations and enterprise software applications.
Experience supporting network connectivity and peripheral devices.
Experience supporting conference room and audiovisual technologies.
Experience working in a government or highly regulated environment preferred.
Microsoft Windows 10/11
Microsoft 365 Administration and Support
Active Directory User Support
TCP/IP Networking Fundamentals
VPN Connectivity Support
Hardware Deployment and Troubleshooting
Mobile Device Support
Service Desk and Ticketing Systems
IT Asset Management
Strong troubleshooting and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical issues to non-technical users.
Outstanding customer service orientation.
Strong organizational and documentation skills.
Ability to manage multiple priorities with minimal supervision.
Team-oriented mindset with the ability to work independently.
Ability to travel between government office locations as required.
Valid driver's license.
Ability to lift and transport equipment weighing up to 50 pounds.
Ability to obtain and maintain any required government credentials or clearances.

Nice To Haves

CompTIA A+
CompTIA Network+
CompTIA Security+
ITIL Foundation
Microsoft Certified Professional Certifications

Responsibilities

Conduct onsite IT infrastructure assessments and equipment wellness checks.
Evaluate network performance and identify issues impacting productivity or connectivity.
Assess workstation, printer, peripheral, and communications equipment functionality.
Verify system configurations comply with government IT standards and security requirements.
Document findings and provide recommendations for improvements.
Assist with technology refresh initiatives and hardware replacement activities.
Provide hands-on technical support for desktops, laptops, mobile devices, docking stations, printers, and other peripherals.
Diagnose and resolve hardware, software, and network-related issues.
Install, configure, and maintain operating systems and enterprise applications.
Support Microsoft Windows and Microsoft 365 environments.
Assist users with account access, connectivity issues, application support, and device troubleshooting.
Ensure end-user devices remain secure, updated, and compliant.
Inspect and test conference room technologies for operational readiness.
Troubleshoot audiovisual equipment, displays, video conferencing systems, microphones, speakers, and collaboration platforms.
Ensure meeting spaces are functioning properly and ready to support mission-critical operations.
Coordinate repairs and replacement of defective collaboration equipment.
Perform network connectivity and performance testing.
Analyze bandwidth utilization, wireless coverage, and connection reliability.
Assist technical teams in resolving network-related issues.
Validate proper operation of switches, wireless access points, and communications equipment.
Document observations and recommend corrective actions.
Support government IT asset tracking and inventory accountability efforts.
Provide guidance regarding approved IT equipment disposal and decommissioning procedures.
Assist in conducting user training related to equipment retirement and disposal requirements.
Ensure proper documentation and compliance throughout the equipment lifecycle.
Assist end users with creating, updating, and tracking IT service tickets.
Escalate issues to higher-tier support teams when required.
Communicate status updates and expected resolution timelines to customers.
Maintain accurate records of support activities and troubleshooting efforts.
Deliver outstanding customer service while supporting diverse user populations.