Field Manager - Quality First

Turf Masters Brands•Orlando, FL

6d•$80,000 - $85,000

About The Position

The Field Manager leads day-to-day field operations and manages and supports a team of up to 10 lawn care technicians. The role is responsible for high-quality service delivery, safety compliance, customer satisfaction, technician performance, and efficient use of resources to meet branch objectives. The Field Manager coordinates schedules and supplies, monitors work quality, coaches and trains technicians, addresses operational and customer issues, and reports team and operational results to the lead service manager. The position also maintains accurate records related to certifications, safety meetings, and compliance audits.

Requirements

High school diploma or GED.
At least 2 years of experience in lawn care, landscaping, or chemical application.
Strong leadership and team-building abilities.
Knowledge of chemical lawn treatments, fertilizers, and proper safety procedures.
Valid driver’s license.
Strong leadership, organizational, and communication skills.
Excellent time-management and problem-solving skills.
Strong customer service skills, with a focus on issue resolution.
Proficiency with technology, including Microsoft Office Suite or similar, scheduling software, and CRM systems.
Ability to handle multiple priorities and make decisions in a fast-paced environment.
Ability to obtain necessary state certifications for chemical application, if not already certified.
Ability to regularly lift and carry up to 50 lbs.
Comfort working outdoors in varying weather conditions.
Ability to operate lawn care equipment and safely handle chemical products.

Nice To Haves

At least 1 year of experience in a supervisory or leadership role.

Responsibilities

Directly supervise and mentor up to 10 lawn care technicians, fostering a positive and productive work environment.
Conduct daily check-ins, coordinate schedules, and ensure technicians have the necessary tools, materials, and safety gear.
Monitor technician performance and provide coaching, feedback, and support.
Ensure adherence to company standards and safety protocols, including proper chemical application and equipment use.
Address operational issues, including equipment maintenance, product usage, and scheduling conflicts.
Collaborate with technicians to address customer concerns, resolve service issues, and maintain customer satisfaction.
Conduct field quality assurance checks to verify the effectiveness of treatments and services.
Act as a liaison between customers and the branch, escalating issues when necessary.
Conduct field audits to assess service quality, technician performance, and equipment usage.
Serve as the primary escalation point for customer concerns and address them promptly and professionally.
Visit customer sites to inspect work quality, answer questions, and recommend additional services.
Document customer feedback and use it to improve service delivery.
Enforce company safety protocols and compliance with chemical handling and application guidelines.
Provide management with operational insights to improve processes and efficiency.
Ensure compliance with local, state, and federal regulations regarding pesticide use, environmental protection, and worker safety.
Conduct regular safety inspections and training sessions.
Resolve field-level operational issues, including equipment malfunctions, customer concerns, and schedule adjustments.
Manage the maintenance and readiness of vehicles, equipment, and tools used by field technicians.
Monitor chemical and supply inventory and ensure timely replenishment and adequate stock.
Train technicians in safety procedures, equipment operation, chemical application, and customer service best practices.
Report equipment issues and coordinate repairs or replacements.
Monitor field performance to ensure work is efficient and meets required standards.
Report operational results and team performance to the lead service manager (e.g., OM/BM/GM).
Maintain accurate records of technician certifications, safety meetings, and compliance audits.