Field Quality Engineer

Johnson Electric • Plymouth, MI

2d • Onsite

About The Position

The Field Quality Engineer manages customer nonconformance issues for assigned accounts and imported products throughout the Americas. The role protects customers, reduces quality costs, and drives sustainable corrective actions across global manufacturing operations through customer-quality management, 8D problem-solving, containment, warranty analysis, and quality-performance management.

The position serves as a primary quality contact for assigned customers, investigating and resolving complaints, coordinating containment and product-return analysis, and working with customer and internal teams to identify root causes and implement corrective and preventive actions. It also tracks customer PPM, sorting costs, complaints, and corrective-action performance; maintains quality records and workflows; and supports PPAP activities related to design or process nonconformities.

The position is based onsite in Plymouth, Michigan, with regular travel to customer and manufacturing locations. Work is primarily in manufacturing and customer-site environments, with hours determined by business requirements and flexibility for additional hours or alternate schedules as needed. The role involves exposure to machinery and industrial conditions, physical activity, and required personal protective equipment.

Requirements

• Bachelor’s degree or higher in Engineering, Science, or a related technical discipline.
• Professional experience in Quality Assurance, Field Quality, Customer Quality, or Warranty Analysis.
• Experience in a manufacturing facility.
• Strong knowledge of and practical experience with 8D reporting.
• Experience using structured problem-solving and quality tools.
• Experience investigating nonconforming products and implementing corrective actions.
• Demonstrated experience working directly with external customers.
• Knowledge of containment, sorting, risk assessment, and customer-protection activities.
• Ability to analyze customer complaints, warranty concerns, and returned products.
• Strong written and verbal communication skills.
• Ability to prepare clear technical reports and present findings to customers and internal teams.
• Strong organizational skills and ability to manage multiple customer concerns and deadlines.
• Ability to work independently and collaborate across global, cross-functional teams.
• Strong customer focus, sense of urgency, and results orientation.
• Willingness to travel regularly to customer and manufacturing locations.
• Flexibility to work additional hours or alternate schedules when required by business or customer needs.

Nice To Haves

• Knowledge of electric motors and actuators.
• Automotive customer-quality experience.
• Experience managing zero-kilometer and warranty claims.
• Experience coordinating third-party sorting companies.
• Knowledge of PPAP and automotive quality requirements.
• Experience managing Customer PPM and quality-cost metrics.
• Experience working with international manufacturing plants.
• Familiarity with automotive Core Tools, including APQP, PPAP, PFMEA, SPC, and MSA.
• Experience using PDCA, Quality Problem Report, and customer-complaint tracking systems.
• Experience leading customer-facing containment and recovery activities.

Responsibilities

• Manage customer nonconformance issues for assigned accounts and imported products.
• Monitor and manage Customer PPM performance to maintain customer satisfaction and quality expectations.
• Receive, investigate, and resolve customer complaints, ensuring timely communication and effective corrective actions.
• Manage PDCA logs, Quality Problem Reports, customer-situation databases, and related quality workflows.
• Lead 8D problem-solving activities and ensure responses are accurate, timely, and supported by objective evidence.
• Coordinate containment activities at customer locations and Johnson Electric facilities.
• Manage sorting companies and monitor their performance, cost, responsiveness, and effectiveness.
• Limit customer exposure to nonconforming products through containment and risk-management actions.
• Monitor sorting costs, customer complaints, Customer PPM, and corrective-action performance.
• Analyze customer returns involving zero-kilometer and warranty concerns.
• Coordinate product-return analysis and identify technical root causes.
• Develop and implement corrective and preventive actions to prevent recurrence.
• Assess risks associated with quality issues at customer locations and establish mitigation plans.
• Conduct regular customer visits to address concerns and strengthen technical relationships.
• Serve as a primary quality contact for assigned customers.
• Participate in customer-quality meetings, technical reviews, and corrective-action discussions.
• Collaborate with Johnson Electric manufacturing sites to review quality concerns and improvement plans.
• Coordinate communication and actions among customers, manufacturing plants, Engineering, Operations, and Quality teams.
• Support Production Part Approval Process activities related to design or process nonconformities.
• Maintain accurate records of customer concerns, containment actions, root-cause investigations, and corrective actions.
• Identify and implement continuous improvement opportunities that enhance product quality and customer satisfaction.
• Escalate critical customer-quality risks to appropriate internal stakeholders.
• Perform other related duties as assigned.

Benefits

• Continuous learning and professional development through challenging customer-quality assignments.
• Opportunities to contribute to international projects as part of a global company.
• A supportive, collaborative environment that encourages cross-functional teamwork and knowledge sharing.
• An employee-empowering culture that encourages ownership and impactful decisions.

What This Job Offers

• Job Type: Full-time