Field Quality Engineer

Electrolux•Charlotte, NC

About The Position

As part of the BA NA Quality Team, the Field Quality Engineer reports to the Product Line Quality Director and is located within the plant in a team-based role. The position connects the Quality organization with the market through Customer and Consumer Service. The engineer becomes an expert on an assigned range of products, initiates continuous quality-performance improvements to enhance consumer experience, and supports new-product development. The role includes collecting and analyzing consumer feedback, market issues, safety-risk data, and product returns; coordinating corrective actions; leading factory quality reporting for assigned areas; supporting appliance field tests; and applying quality-improvement tools with market service teams. The engineer also collaborates across departments to identify and implement factory best practices. The position carries responsibilities under the company’s quality, environmental, energy, safety, and health management systems. The employee is expected to follow applicable procedures, report risks and problems, participate in relevant programs and activities, and support operational controls, waste segregation, energy performance, and sustainability goals. Employees have the authority to stop processes or activities presenting safety, hygiene, or environmental risks, using objective judgment. The role requires willingness to travel in Europe to meet and visit consumer services, customers, and consumers. Physical duties include regular use of a computer keyboard and telephone, frequent walking, sitting, and standing, and close vision with the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. ENA states its commitment to equal employment opportunity and a workplace free of harassment and illegal intimidation.

Requirements

University degree in Engineering or equivalent.
Fluent English and good command of the local language where located.
Three to five years of relevant experience in Quality, ideally in Field or Market Quality.
Strong analytical skills and logical thinking; ability to analyze data efficiently.
Problem-solving approach.
Ability to collaborate in a team and work independently.
Proven project-management skills and a cost-conscious mindset.
Curiosity and desire to continuously improve projects and personal performance.
Willingness to travel.

Nice To Haves

Understanding of manufacturing processes.
Practical understanding of product development.
Knowledge of components, product functionality, and possible product defects.

Responsibilities

Collect and analyze consumer feedback using company quality-reporting systems.
Work with Sales to collect and analyze market-specific problems and initiate appropriate improvement activities.
Follow and approve closure of actions defined to resolve quality issues.
Collect and analyze safety-risk data from company databases and initiate immediate corrective activities.
Lead factory quality reporting for assigned areas.
Lead the return of defective components and appliances from the market, organize detailed analyses, prepare reports, and initiate improvement activities.
Support appliance field testing.
Deploy quality-improvement tools, including FMEA, 8D, and QFD, in improvement actions with the market service organization.
Work with other departments to identify and deploy best-practice solutions in the factory.
Follow company guidelines for EMS, ISO 9001, ISO 14001, ISO 45001, ISO 50001, Green Spirit, and Zero Waste Landfill.
Work safely, hygienically, and in an environmentally responsible manner; follow safety and hygiene measures and participate in company environmental and safety programs.
Understand the plant environmental policy and goals, identify environmental aspects and impacts, support continuous improvement, and identify and segregate chemical residues and materials.
Execute operational controls that support energy performance, report failures affecting energy efficiency or resource use, and ensure monitoring is assigned to prevent recurrence.
Ensure appropriate segregation of waste and report events that affect sustainability.
Delegate actions involving third parties where appropriate, including sustainability, resource use, waste management, and emissions controls, in line with organizational procedures and requirements.
Participate in assigned sustainability courses, workshops, meetings, and projects.
Ensure quality processes and projects are evaluated by the sustainability area and other required areas, and support correction of conditions affecting sustainability metrics.
Stop processes, operations, or activities that present safety, hygiene, or environmental risks that could result in an accident or serious event or affect the environment.
Follow operational procedures related to Quality, Environmental, Energy, Safety, and Health Management Systems, and report problems or risks affecting product quality, the environment, or safety to leaders and/or supervisors.
Travel in Europe to meet and visit consumer services, customers, and consumers.