Field Manager - Quality First

Turf Masters Brands•Orlando, FL

About The Position

The Field Manager leads and supports a team of up to 10 lawn care technicians, overseeing day-to-day field operations to ensure high-quality service, safety compliance, and customer satisfaction. The role includes coaching technicians, coordinating schedules and resources, resolving operational and customer issues, conducting quality and safety inspections, and supporting efficient branch operations. The Field Manager reports operational results and team performance to the lead service manager (e.g., OM/BM/GM).

Requirements

High school diploma or GED.
At least 2 years of experience in lawn care, landscaping, or chemical application.
Strong leadership and team-building abilities.
Knowledge of chemical lawn treatments, fertilizers, and appropriate safety procedures.
Valid driver’s license.
Strong organizational, communication, time-management, and problem-solving skills.
Strong customer service skills, with a focus on issue resolution.
Proficiency with technology, including Microsoft Office Suite or similar tools, scheduling software, and CRM systems.
Ability to manage multiple priorities and make decisions in a fast-paced environment.
Ability to obtain necessary state certifications for chemical application, if not already certified.
Ability to regularly lift and carry up to 50 pounds.
Comfort working outdoors in varying weather conditions.
Ability to operate lawn care equipment and safely handle chemical products.

Nice To Haves

At least 1 year of experience in a supervisory or leadership role.

Responsibilities

Supervise and mentor up to 10 lawn care technicians, fostering a positive and productive work environment.
Conduct daily check-ins, coordinate schedules, and ensure technicians have the tools, materials, and safety gear they need.
Monitor technician performance and provide coaching, feedback, and support.
Ensure adherence to company standards and safety protocols, including proper chemical application and equipment use.
Address field operational issues, including equipment maintenance, product usage, customer concerns, and scheduling conflicts.
Collaborate with technicians to resolve customer concerns and service issues and maintain customer satisfaction.
Conduct field quality-assurance checks and audits to assess service quality, technician performance, and equipment usage.
Visit customer sites to inspect work, answer questions, and recommend additional services.
Act as a liaison between customers and the branch, serving as the primary escalation point for customer concerns.
Document customer feedback and use it to improve service delivery.
Enforce safety protocols and chemical handling and application guidelines, and ensure compliance with applicable pesticide, environmental protection, and worker-safety regulations.
Conduct regular safety inspections and training sessions.
Manage the readiness and maintenance of vehicles, equipment, and tools used by field technicians.
Monitor chemical and supply inventory and ensure timely replenishment.
Train technicians in safety procedures, equipment operation, chemical application, and customer service practices.
Report equipment issues and coordinate repairs or replacements.
Monitor field performance to ensure work is efficient and meets required standards.
Provide operational insights to management to support process and efficiency improvements.
Report operational results and team performance to the lead service manager.
Maintain accurate records of technician certifications, safety meetings, and compliance audits.