Operations Manager Project Management Select

Solera

13d • Remote

About The Position

The Field Manager of the Comprehensive Project Management Team will lead a team of (8 +) Comprehensive Project Manager members to achieve defined performance metrics. The successful candidate will exemplify professionalism, have excellent communication skills, strong organizational skills and familiarity with the high-net-worth realm of claims. It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Requirements

• Knowledge in the insurance industry and/or collectible genres, as evidenced by education and career experience in a field such as insurance, interior design, art conservation, exhibition or curatorship, antiques, couture fashion or other fine articles of personal property.
• Extremely detail-oriented and possess excellent problem solving and leadership skills.
• 5+ years of claims experience in the insurance industry or relevant leadership work in adjacent fields.
• Experience working in the insurance industry or around a high-end property industry such as interior design, fine arts, antiques, high end furniture, fine textiles and rugs, and designer or couture closing and/or equivalent education in the relevant areas.
• Excellent customer service skills.
• Top of the line organizational skills.
• Strong attention to detail, with knowledge of insurance policies and claims practices.
• Extremely detail and execution oriented with problem solving and leadership skills.
• Professional customer service focused demeanor and excellent communication skills.
• Ability to manage day-to-day operations of a team of remote employees based within your region.
• Ability to assess a claim situation and define a services approach which meets the needs of the customer.
• Excellent written and verbal communication skills.
• Bachelor’s degree required.

Responsibilities

• Lead a team of (8 +) Comprehensive Project Manager members to achieve defined performance metrics.
• Provide team members with regular recognition and feedback based on performance metrics.
• Manage the team to achieve Field Operations success metrics of Quality, Cycle time & Accuracy.
• Monitor capacity, cycle time, goals and objectives for the team.
• Oversee, train and support the onboarding of new Project Managers.
• Manage the day-to-day operations of a team of remote employees based within your region.
• Assess a claim situation and define a services approach which meets the needs of the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager