Client Manager - Select Segment

WTW•Arlington, VA

2d•Hybrid

About The Position

This Client Manager role is responsible for a blend of internal partnership & delivery activities and client facing functions, utilizing the incumbent’s professional skills in Commercial Property and Casualty Insurance. These can include day to day service activities such as client inquiries and requests, endorsement processing and other client deliverables, as necessary. The Client Manager role also has responsibility for maintaining client relationships and retention, while also ensuring client profitability on a personally assigned book of business, within the assigned team. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Requirements

4+ years of Property & Casualty insurance experience in a role that is client-facing or carrier facing
College degree or equivalent work experience required
Property & Casualty insurance knowledge/experience required
Demonstrate strong problem-solving capability
Excellent verbal and written communication skills to include phone conversation and email communication
Demonstrated analytical ability, strong decision-making skills, and conflict resolution
Demonstrated problem solving abilities, including critical thinking, research, quantitative skills, and creativity
Solid process orientation skills
Technology acumen to work within various internal agency management systems (Epic, ServiceHub, Broking Platform, etc.)
Ability to work independently, yet actively and appropriately engage the services provided by “extended team members” across the Shared Service Centers and Teams
Strong time management and organization skills
Solid working knowledge of computer software packages including MS Word and MS Excel (exposure to Excel formulas and Pivot table creation/manipulation a plus)
Must successfully maintain required licensing by completing various Continuing Education activities as needed.
Must be able to show valid confirmation of current status of P&C Producers License

Nice To Haves

Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)

Responsibilities

Manage and retain Select accounts as determined by revenue, industry, coverage needs, and other factors
Maintain knowledge of market trends and changes to anticipate or understand shifting client needs
Reviewing and interpreting customer contracts to ensure client has the appropriate coverages as required by their vendors and other business partners
Scheduling of internal and external strategy meetings and documenting and socializing the outcomes of the meeting
Review, finalization, and delivery of current and expiring exposures
Work with multiple key parties (both internal and external) to request and gather updated exposures and underwriting information
Obtain updated client exposure documentation and perform needs and gap analysis to ensure appropriate coverages are applied
Manage implementation of accurate billing for clients based on client/carrier instructions
Design, prepare, negotiate, and deliver fee/compensation agreements to clients as needed
Manage process delivery to ensure any legal and/or compliance needs are met
Responsible for completion of client proposals and other client deliverables
Uses experience and expertise to contribute to ongoing process improvement activities
Partnership with peers and resources in domestic and international service centers

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.