Client Manager - Select Segment

WTW•Arlington, VA

3d•$80,000 - $95,000

About The Position

This Client Manager role is responsible for a blend of internal partnership & delivery activities and client facing functions, utilizing the incumbent’s professional skills in Commercial Property and Casualty Insurance. These can include day to day service activities such as client inquiries and requests, endorsement processing and other client deliverables, as necessary. The Client Manager role also has responsibility for maintaining client relationships and retention, while also ensuring client profitability on a personally assigned book of business, within the assigned team. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Requirements

Professional skills in Commercial Property and Casualty Insurance
Experience in day to day service activities such as client inquiries and requests, endorsement processing and other client deliverables
Ability to maintain client relationships and retention
Ability to ensure client profitability on a personally assigned book of business
Experience working with multiple key parties (both internal and external)
Experience in obtaining updated client exposure documentation and performing needs and gap analysis
Experience in managing implementation of accurate billing for clients
Experience in designing, preparing, negotiating, and delivering fee/compensation agreements
Experience in managing process delivery to ensure legal and/or compliance needs are met
Experience in completion of client proposals and other client deliverables
Experience and expertise to contribute to ongoing process improvement activities
Ability to partner with peers and resources in domestic and international service centers

Responsibilities

Manage and retain Select accounts as determined by revenue, industry, coverage needs, and other factors
Maintain knowledge of market trends and changes to anticipate or understand shifting client needs
Reviewing and interpreting customer contracts to ensure client has the appropriate coverages as required by their vendors and other business partners
Scheduling of internal and external strategy meetings and documenting and socializing the outcomes of the meeting
Review, finalization, and delivery of current and expiring exposures
Work with multiple key parties (both internal and external) to request and gather updated exposures and underwriting information
Obtain updated client exposure documentation and perform needs and gap analysis to ensure appropriate coverages are applied
Manage implementation of accurate billing for clients based on client/carrier instructions
Design, prepare, negotiate, and deliver fee/compensation agreements to clients as needed
Manage process delivery to ensure any legal and/or compliance needs are met
Responsible for completion of client proposals and other client deliverables
Uses experience and expertise to contribute to ongoing process improvement activities
Partnership with peers and resources in domestic and international service centers