Field Maintenance and Repair Technician - Pittsburgh, PA and surrounding area - Full-time

SmarteCarte Brand•Pittsburgh, PA

21d•Onsite

About The Position

The Field Service Manager is responsible for the service and maintenance of equipment in the Pittsburgh, PA and surrounding area. Field Maintenance and Repair Technicians will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include (but are not limited to) P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, carts, cart management units, massage chairs, and locker systems. Daily local travel required.

Requirements

Minimum 3 years in a customer service role required.
Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience
Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities.
Excellent verbal and written communication skills.
Organized and able to manage multiple priorities effectively.
Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis
Valid Drivers license required
Ability to get an Airport badge required
Ability to get USPS badge (background check, drug screen) may be required

Nice To Haves

Possess strategic planning and thinking skills, business acumen and value chain mind set
Minimum 3 years of field based product support experience (route) preferred
2 year associates or Technical degree preferred

Responsibilities

Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans
Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte.
Identify Key Performance Indicators with relation to maximizing flow-through within assigned route.
Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable).
Perform cash and credit card collections accurately and efficiently.
Deposit collections and complete end of month paperwork in a timely manner.
Complete and submit all necessary reports in an accurate and timely manner.
Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
Assist with the installation of new locations or the upgrade of existing locations.
Other assignments as needed.