Field IT Operations Lead

Express Wash Concepts • Etna, OH

2d • Onsite

About The Position

The Field IT Ops Lead is a senior individual contributor responsible for the procurement of IT equipment for new sites and for leading the execution of new site IT installations across a rapidly expanding multi-site car wash operation. This role owns the technical buildout of new locations end-to-end, including structured cabling, networking, surveillance systems, and point of sale infrastructure, and works closely with field IT technicians throughout the install process, providing hands-on mentorship and technical direction, even though it does not carry formal supervisory authority. Given the heavy travel demands of the role (approximately 75%), the ideal candidate is comfortable working independently across multiple site locations and adapting to varying site conditions, including active construction and outdoor environments.

Requirements

• 5-10 years of experience in field IT operations, IT procurement, or related infrastructure deployment work.
• Demonstrated track record running, terminating, and testing structured data cabling (Cat5e/Cat6).
• Hands-on experience leading camera and security system installations.
• Prior hands-on networking experience required (e.g., configuring routers, switches, wireless infrastructure, IP addressing, and PoE).
• Hands-on experience installing, configuring, and supporting Point of Sale (POS) systems.
• Ability to read and apply wiring diagrams, layouts, and technical documentation.
• Strong troubleshooting and problem-solving skills, with the judgment to work independently on site.
• Ability to lift and carry equipment up to approximately 50 lbs.
• Comfortable working on ladders and in tight or elevated spaces.
• Ability to work both indoors and outdoors in varying weather conditions, including active construction sites.
• Ability and willingness to travel approximately 75% of the time, including overnight travel when required.
• Availability to work weekends as needed to support installs, site openings, and operational needs.
• Valid driver's license and clean driving record.

Nice To Haves

• Experience installing and configuring server racks.
• Knowledge of structured cabling standards.
• Experience in retail, industrial, or multi-site installation environments.
• Familiarity with PoE cameras, NVRs, and access control systems.
• Basic experience with Windows servers or on-prem hardware.
• Relevant IT, networking, or low-voltage certifications (a plus, not required).

Responsibilities

• Lead procurement of IT equipment and infrastructure components for new site builds.
• Own and manage relationships with equipment and hardware vendors.
• Project-manage equipment orders end-to-end, accountable for ensuring orders arrive at new sites on time.
• Lead the planning and execution of IT installations at new sites, ensuring infrastructure is deployed correctly and on schedule.
• Oversee the running, terminating, labeling, and testing of structured data (Ethernet) cabling, including Cat5e/Cat6, to structured cabling standards.
• Install and configure network infrastructure (e.g., routers, switches, cabling, wireless access points) as part of new site builds.
• Lead the installation, mounting, and configuration of camera and surveillance systems at new sites.
• Oversee server rack installation, setup, and cable management.
• Install and configure Point of Sale (POS) systems and related hardware at new sites.
• Wire and support technology systems specific to car wash operations and configure devices for integration with existing network infrastructure.
• Manage critical timelines for new site IT installs, planning work around and in alignment with the overall construction schedule.
• Maintain documentation of wiring layouts, network configurations, and site-specific technical details.
• Serve as a mentor and technical resource to field IT technicians during the new site install process, providing guidance and on-the-job training.
• Participate in training field IT technicians, remain available to field technical questions from techs, and take part in the interviewing process for new hire technicians.
• Support special projects involving retrofits of existing sites, such as installation of License Plate Readers and updated payment devices.
• Diagnose and resolve on-site connectivity, cabling, camera, and hardware issues, escalating as needed.
• Collaborate with internal IT and operations teams, as well as external vendors, throughout the installation lifecycle.

Benefits

• Competitive wages
• Discretionary year-end bonus
• Unlimited Wash Club Membership
• Paid vacation
• Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• HSA contribution: $1,000/year (with qualifying plan).
• 401k with up to 4% company match.
• Educational reimbursement: Up to $5,250 annually
• Continuous training and development
• Clear growth and development opportunities across 130+ locations
• A supportive team environment focused on coaching, training, and celebrating wins
• Opportunities to give back through community partnerships and EWC Cares
• Company-provided uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed