Field Inventory Technician - Eastern NC Territory

Wesco • Raleigh, NC

20d • $21 - $26

About The Position

The Field Inventory Technician travels throughout an assigned territory to visit customer accounts, check stock and inventory, obtain product orders, and help ensure appropriate product levels. The role reviews product displays, builds relationships with store management, and supports Outside Sales Representatives (OSRs) with customer service and account maintenance. Work is generally performed in an office environment, but may involve travel to customer sites and warehouse facilities, including exposure to outdoor weather conditions. The position requires frequent driving and travel of 75%–100%, as well as lifting packages up to 50 pounds.

The technician supports inventory management and Vendor-Managed Inventory (VMI) programs by maintaining accurate product data, scanning and syncing inventory, managing labels and webpage revisions, and reviewing and releasing customer orders. The role communicates inventory changes and customer concerns to customers, branch management, warehouse personnel, and OSRs, and delivers presentations about Wesco customer solutions.

Requirements

• Valid driver’s license and satisfactory driving record.
• High school degree or equivalent.
• At least 1 year of experience with electrical, construction, or mechanical products; 2 years preferred.
• At least 1 year of experience resolving technical, equipment, and service-related issues; 2 years preferred.
• Ability to multitask.
• Ability to use hand tools and heavy machinery, such as a forklift.
• Intermediate computer skills, including Microsoft Office.
• Strong written and verbal communication skills.
• Attention to detail.
• Strong presentation and persuasion skills.
• Ability to use a win-win approach to resolve controversy, remain objective and fair in sensitive situations, and maintain constructive working relationships.
• Ability to work in a team environment.
• Ability to meet emerging customer needs, including a strong customer service background.
• Ability to prospect and market concepts to existing and potential accounts.
• Ability to drive a company vehicle for extended periods with frequent stops and starts.
• Ability to lift heavy packages up to 50 pounds; work is physically strenuous.
• Ability to travel 75%–100%.

Responsibilities

• Interface with customers to evaluate needs or concerns and communicate them to Outside Sales Representatives (OSR).
• Maintain on-site daily product reporting and analysis to support supply chain controls.
• Source, upsell, and build relationships with existing and potential customers.
• Provide daily support for OSR sales efforts and account maintenance functions.
• Verify actual inventory counts and communicate with warehouse personnel.
• Assist with on-site product location and identification.
• Enter, review, and release orders to support e-commerce solutions.
• Communicate changes, shortages, and concerns directly to customers and branch management.
• Keep data in eStock accurate and up to date.
• Answer current and potential customers’ questions about Vendor-Managed Inventory (VMI) utilization.
• Perform daily scanning and synchronization tasks.
• Maintain eStock and eCrib VMI labels and webpage revisions to ensure minimum and maximum inventory levels.
• Deliver custom presentations on WESCO LEAN customer value, including Point of Use (vending applications), job trailers, WESCO/EESCODIRECT, and ESTOCK.
• Review, control, and release customer orders; report daily customer status; and maintain barcoding and scanning practices for proper product identification and alignment with WESNET.
• Travel through assigned areas to call on accounts, check stock and inventory, obtain product orders, and review product displays.
• Build rapport with store management to maintain customer relationships.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• Vision coverage
• Retirement savings plans
• Eligible positions may include participation in a bonus or sales incentive plan.
• Certain sales roles may offer commission-based additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED