Field Installation & Service Technician

Eagle Protection Agency•Round Rock, TX

1d•Onsite

About The Position

The Field Installation & Service Technician is responsible for the installation and service of wired and wireless systems, including Solar Surveillance Trailers and CCTV cameras. This role involves programming equipment, conducting site surveys, ensuring proper system operation, and managing inventory. The technician will interface with customers, subcontractors, and internal departments to ensure successful installations and service calls.

Requirements

Intermediate knowledge of Access Control, Intrusion Detection, and CCTV/Video Surveillance systems
Intermediate understanding of computer networking, including TCP/IP, DNS, DHCP, gateways, routers, and switches
Ability to read and interpret schematics, wiring diagrams, and technical documentation
Proficiency with basic computer applications, including MS Office and PC-based diagnostic software
Strong time management, planning, organizational, and multitasking skills in a hands-on field environment
Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal staff
Must hold a valid state driver’s license with a satisfactory driving record
Ability to meet physical requirements, including driving, lifting and carrying up to 50 pounds, climbing ladders, bending, reaching, color differentiation, and fine motor/hand dexterity
Ability and willingness to work outdoors in all weather conditions

Responsibilities

Reviews installation schedule, confirms and tests products before deployment.
Programs surveillance cameras / routers and related equipment in advance of installation.
Drives to customer sites, delivers and installs Solar Surveillance Trailers and/or CCTV cameras ensuring systems are properly installed and operating prior to customer sign off.
May conduct site survey prior to installation.
Completes all installation paperwork and obtains customer sign off as required.
Responds to customer questions regarding system operations as needed.
Interfaces with onsite customers or subcontractors on new installations and service calls.
Interfaces with internal Customer Service and Production departments on customer orders, installation information or related items.
Manages tools & vehicle inventory on daily basis ensuring properly equipped for all installation or repair tasks.
Adheres to all field safety requirements of Wireless CCTV and its customers.