Field Implementation Technician

F3 Technologies•Chicago, IL

4d•Hybrid

About The Position

Skydio Field Implementation Technician F3 Technologies, Inc. is hiring a Skydio Field Implementation Technician to install and maintain drone dock systems. We are a leading field service technology company specializing in payment technology installations and support. We serve partners across the nation, delivering exceptional service through our dedicated team of professionals. Guided by The F3 Standard, we Focus on People, Foster Belonging, and move Forward Together.

Requirements

High School Diploma or equivalent
Able to work on weekends, hybrid (remote and onsite), work early mornings, late evenings or nights, overnight shifts
Must be 21+ years of age
Able to travel frequently, including by plane, automobile, train, boat/ ferry, rideshare and other possible forms of travel
Valid driver's license, reliable personal transportation as well as car insurance that are maintained on a regular basis (car insurance and license need to be updated by expiration dates, car maintenance to ensure the ability to drive on site)
Must live within 50 miles of the applied market's metropolitan area
Some roles require fluency in more than one language; this will be communicated and confirmed during the hiring process
Able to multitask
Continued education, as required, this may include training, educational resources made mandatory by partnerships, etc
Reliable internet access and a dedicated workspace are required
Able to sit or stand for extended periods while working at a computer

Nice To Haves

Minimum 1 year of IT experience
Able to navigate and utilize Google Workspace applications and platfor
Strong technical skills and knowledge of networks
Able to read and interpret technical manuals and schematics
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills
Able to work independently and as part of a team
Able to lift and carry up to 75 pounds
Able to climb ladders and work at heights up to 25 feet
Able to work in confined spaces
Must be able to be on your feet up to 16 hours at a time
Able to bend, stoop, squat, reach, as well as various other motions in order to reach high or low places
Undeterred by the realities of working on rooftop environments (this can include but is not limited to: varying versions of heat, varying versions of cold, small spaces, large spaces, multiple levels or floors, etc)
Comfortable working around heavy machinery

Responsibilities

Install, maintain, repair and connect drone dock systems at customer sites in person (both hardware and software)
Troubleshoot technical issues and provide timely and effective solutions
High level customer engagement
Maintain accurate records of work performed and parts used; this includes but is not limited to accuracy of mandatory documentation
Communicate with customers and team members in a professional and courteous manner
Adhere to safety standards and protocols at all times
Additional responsibilities, as assigned