Field Implementation Engineer

STE Aethon, Inc•Pittsburgh, PA

10d•Onsite

About The Position

ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape. The Field Engineer is responsible for equipment installation, go live support, technical support, customer operations, equipment upgrades, and field service-related activities with new and existing Aethon clients.

Requirements

Bachelor of Science in Computer Science, Engineering, Industrial Technology, or related field or Associates Degree with Aethon product experience
Proficient in Linux/Unix
A solid understanding of network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc.
Ability to troubleshoot and repair mechanical hardware / electronic components.
Strong technical and analytical skills
Strong interpersonal and communication skills
Robotic integration and optimization of workflow processes
Must be legally authorized to work in the United States for any employer without current or future employer-sponsored visa sponsorship
Must be able to lift and carry sixty pounds.
Ability to operate a motor vehicle and travel to customer locations.
Must possess and maintain a valid driver's license and driving record acceptable to the company's motor vehicle insurer.

Nice To Haves

Automation experience is a plus

Responsibilities

Installation of new equipment and add-ons at customer sites.
Setup of equipment (HB, UI, Tugs, Network, Elevator, Mapping)
Contact customer of schedule. (ETA, Dates, Times)
Maximize customer satisfaction and value from our products.
Monitor project responsibilities and ensure timely task completion.
Prepare issue analysis, status updates, and special reporting to Aethon client team on a regular basis.
Maintain a high level of communication with Project Managers via written reports, phone and email.
Provide go live support at customer sites.
Provide focal point project contact for Aethon/client communications and escalation of customer issues.
Establish timely, clear task and project expectations.
Provide training to clients using train-the-trainer education methodology
Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.
Perform necessary upgrades at customer sites.
Analyze and accumulate product enhancement recommendations to provide customer feedback to the product development team.
Capability to assist in resolution of discrepancies between user policies and software functionality through technical solutions or policy re-engineering.
Be available for travel to customer sites for issue resolution in an emergency situation on short notice.