Implementation Engineer

EnsoData • Madison, WI

10h • Hybrid

About The Position

In short: we’re looking to connect with Implementation Engineers (hybrid or remote) who are passionate about making healthcare better and excited by solving technical problems, advising customers, and influencing product direction alongside our R&D team. The mission of a Implementation Engineer is the technical bridge between sales and long-term support. They own the technical delivery of the product, ensuring that new sites and features are integrated seamlessly into the client's clinical environment. They solve complex integrations and customize the platform to meet specific site requirements. This role combines project leadership, technical problem solving, and customer advocacy to ensure successful implementations, scalable solutions, and continuous product optimization. We’re looking for those who enjoy owning projects from implementation through training (or execution), proactively identifying opportunities for improvement, and building repeatable processes that scale with our growing customer base. The scope, complexity, and ownership of projects will scale based on experience and role level.

Requirements

• 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
• 3+ years in a healthcare or healthcare adjacent role preferred
• Experience writing and reading software through: Bachelor's degree including programming coursework (preferably Computer Science, Biomedical Engineering, Health Informatics, or a related technical field)
• Graduation from a development bootcamp
• Professional experience in writing software on-the-job
• Proficiency in SQL, APIs, and healthcare data standards (HL7)
• Ability to troubleshoot complex networking, cloud infrastructure, or data mapping issues
• Experience managing technical milestones and communicating status to stakeholders; PMP a bonus
• Clinical empathy - the ability to speak technical jargon with IT and value-based outcomes with clinicians
• Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
• Ability to travel approximately 15% of the calendar year
• Candidates must be legally eligible to work and reside in the United States now and in the future.

Nice To Haves

• Previous experience at startup, tech, software engineering, or similar company a plus

Responsibilities

• Leading customer onboarding and implementation projects by mapping technical integrations, defining milestones, coordinating stakeholders, training clinical teams, and configuring diagnostic workflows for successful go-live
• Managing multiple customer initiatives simultaneously, ensuring project timelines, technical dependencies, and communication plans stay on track
• Driving technical issue resolution from initial discovery through root-cause analysis, solution design, implementation, validation, and customer communication
• Partnering directly with sleep technologists, physicians, IT teams, and operational leaders to gather feedback, identify workflow improvement opportunities, and implement configuration enhancements
• Translating customer needs into actionable product feedback and improve the overall customer experience
• Developing scalable documentation, implementation playbooks, troubleshooting guides, and operational processes that improve consistency as EnsoData grows
• Advising customer teams on workflow optimization, adoption strategies, and best practices to maximize clinical efficiency, diagnostic accuracy, and long-term success with EnsoSleep

Benefits

• Salary
• Stock options
• Paid time off
• Healthcare coverage
• Sign-on bonus
• Health, dental, and vision insurance
• Company Bonus Program
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level