Implementation Engineer
About The Position
Every school district in America runs on service — parents need answers, teachers need support, IT teams need systems that work. Most districts cobble that together with disconnected tools, overwhelmed staff, and no real visibility into what’s working. K12 Insight built the platform that fixes that. Our unified service platform brings together customer service, help desk ticketing, call center operations, AI chat, and IT asset management — purpose-built for K-12 public education. When a district runs on K12 Insight, their staff spends less time firefighting and more time serving students. That’s the product you’ll be deploying, integrating, and standing up. It’s a good one. And the people who run it — district IT teams, operations leaders, superintendents — are trying to do something that matters.
Requirements
- 3+ years in either: (a) a K-12 district IT role — systems administrator, identity/SSO administrator, SIS administrator, network administrator, IT manager, or IT director — with hands-on accountability for vendor integrations and platform deployments; or (b) client-facing K-12 SaaS implementation, system integration, or solutions delivery, with hands-on technical work — not project coordination.
- Hands-on depth in at least one of: SSO/rostering (Clever, ClassLink, OneRoster); K-12 SIS/ERP (PowerSchool, Infinite Campus, Skyward); K-12 MDM (Jamf, Filewave, Mosyle, Intune); or ticketing and asset management
- 1+ year working in K-12 technology systems, including hands-on data integrity and quality checking
- Comfortable holding a peer-level technical conversation with a district IT director
- Technically curious — you learn new platforms by getting in and clicking around
- Active Salesforce user and AI tool adopter
Responsibilities
- End-to-end implementation lifecycle — kickoff, configuration, integration, training, go-live, and validated handoff
- Hands-on technical work across SSO, SIS/ERP, MDM, and ticketing — partnering directly with district IT departments
- Diagnostic troubleshooting across the platform, integration layer, and client environment — independent, not engineering-dependent
- Training delivery across stakeholder types, from end users to executive sponsors
- A clean, documented handoff that sets up Account Management for renewal and expansion from day one
Benefits
- annual discretionary corporate bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
