Implementation Engineer

K12 Insight • Herndon, VA

8h

About The Position

K12 Insight has built a unified service platform designed to address the challenges faced by school districts in managing their operations. This platform integrates customer service, help desk ticketing, call center operations, AI chat, and IT asset management, specifically tailored for K-12 public education. The role involves deploying, integrating, and setting up this platform for school districts, enabling their staff to focus more on serving students rather than troubleshooting issues. The clients are typically district IT teams, operations leaders, and superintendents who are dedicated to improving education.

Requirements

• 3+ years in either a K-12 district IT role (systems administrator, identity/SSO administrator, SIS administrator, network administrator, IT manager, or IT director) with hands-on accountability for vendor integrations and platform deployments.
• OR 3+ years in client-facing K-12 SaaS implementation, system integration, or solutions delivery, with hands-on technical work (not project coordination).
• Hands-on depth in at least one of the following: SSO/rostering (Clever, ClassLink, OneRoster); K-12 SIS/ERP (PowerSchool, Infinite Campus, Skyward); K-12 MDM (Jamf, Filewave, Mosyle, Intune); or ticketing and asset management.
• 1+ year working in K-12 technology systems, including hands-on data integrity and quality checking.
• Comfortable holding a peer-level technical conversation with a district IT director.
• Technically curious — ability to learn new platforms by exploring them.
• Active Salesforce user.
• AI tool adopter.

Responsibilities

• Own the end-to-end implementation lifecycle, from kickoff to validated go-live and handoff to Account Management.
• Perform hands-on technical work involving SSO, SIS/ERP, MDM, and ticketing systems, in direct partnership with district IT departments.
• Conduct diagnostic troubleshooting across the platform, integration layer, and client environment independently.
• Deliver training to various stakeholders, including end users and executive sponsors.
• Ensure a clean and documented handoff to the Account Management team to facilitate renewal and expansion.

Benefits

• Annual discretionary corporate bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed