Field Experience Student Support Assistant (NFWS)

Grand Canyon Education•Phoenix, AZ

About The Position

This position supports multiple staff groups by assisting with day-to-day communication, data entry, and student communication. The role focuses on helping students stay informed and on track by providing timely reminders about programmatic requirements and encouraging progress toward completion.

Requirements

Strong written communication and customer-service approach when interacting with students and staff.
High attention to detail for accurate data entry and documentation.
Ability to manage multiple tasks and support multiple teams while meeting deadlines.
Professional, student-focused, and solutions-oriented demeanor.
Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
Maintain good financial and academic (SAP) standing with the University.

Responsibilities

Provides reminders to students regarding programmatic requirements (deadlines, milestones, required activities, and documentation as applicable).
Encourages students to ensure they are on track in their program and prompts appropriate next steps when needed.
Responds to routine student questions or routes inquiries to the appropriate staff member or department when necessary.
Assists different staff groups with communication needs (drafting messages, sending updates, coordinating follow-ups, and maintaining consistent messaging).
Provides administrative support related to student communication workflows (tracking outreach, documenting contacts, and organizing communication lists).
Performs accurate data entry in relevant systems (updating contact notes, tracking requirement completion, logging communications, and maintaining student records as assigned).
Helps maintain organized records to support staff reporting and student follow-up.