Field Engineering Specialist

Roche • Indianapolis, IN

1d • $71,100 - $132,000 • Onsite

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Field Engineering Specialist A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. The Opportunity The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines and provide valued service to your laboratory customers in an assigned territory. This position serves as a technical repair or installation specialist for Roche products for assigned product lines and geographies. Provides routine technical support to customers on operational and maintenance aspects of system equipment. Performs on-site service, repair and/or installation of company product(s). This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking. Serves as customer contact on routine technical and service-related problems. Receives training and delivers service within the normal scope of the position. Follows documented practices, policies and procedures in providing repair and installation support. Diagnoses mechanical, hardware, software and system failure, using established procedures. Determines the most cost-effective repair/resolution to minimize customer downtime. Provides analysis, feedback and recommendations on product failure trends and serviceability issues. Documents all activity in a manner compliant with the company's quality procedures. Specialized knowledge generally of a particular area, system or equipment. Requires specific training and certification. Applies some advanced skills to the position or specialization. May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position. Duties are generally routine, but may include non-routine tasks. Resolves most questions and problems and refers only the most complex issues to higher levels. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. This is a field-based role that requires daily travel and up to 25% overnight travel. Our ideal candidate would reside in Connecticut.

Requirements

• High school diploma and 2 years of technical school or equivalent military training or work experience are required.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary.
• Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.
• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
• The ability to travel, including overnight travel, is a requirement for this role.

Nice To Haves

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Responsibilities

• Serves as a technical repair or installation specialist for Roche products for assigned product lines and geographies.
• Provides routine technical support to customers on operational and maintenance aspects of system equipment.
• Performs on-site service, repair and/or installation of company product(s).
• Serves as customer contact on routine technical and service-related problems.
• Receives training and delivers service within the normal scope of the position.
• Follows documented practices, policies and procedures in providing repair and installation support.
• Diagnoses mechanical, hardware, software and system failure, using established procedures.
• Determines the most cost-effective repair/resolution to minimize customer downtime.
• Provides analysis, feedback and recommendations on product failure trends and serviceability issues.
• Documents all activity in a manner compliant with the company's quality procedures.
• Maintains and continuously improves the quality system and achieving quality objectives through daily actions.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED