Senior Specialist, Field Engineering

L3Harris•Palm Bay, FL

8d•Onsite

About The Position

L3Harris is currently seeking an individual to provide onsite support at an overseas customer location. The individual should be able to work independently at a high level with reach-back support available for complex issues that require engineering support. The individual will be responsible for deploying, troubleshooting, operating and training while embedded with the customer. The role involves supporting customers onsite with complex communication equipment, performing routine and scheduled maintenance on SATCOM terminals, RF equipment, baseband systems, antennas, power systems, and related network components. The individual will troubleshoot, isolate, and resolve hardware, software, and network faults to restore full system functionality, conduct system health checks, diagnostics, and performance monitoring, and coordinate with engineering support teams and vendors for escalated issues, repairs, and system upgrades. This position also supports DoD projects/programs, with a preference for cross-domain C4ISR and/or Information Operations experience, and involves the integration and application of hardware and software on systems/networks. The role requires the ability to troubleshoot problems at the component, system, and network levels, and frequently involves providing guidance, coaching, and training to other employees. Communication with leadership and customers, including briefings, is also a key aspect. The work involves making significant improvements to processes, systems, solutions, or products to enhance job area performance. The individual must be able to provide support OCONUS embedded with the customer, with engineering support available as needed. Responsibilities include configuring, operating, and monitoring SATCOM equipment, assisting in system integration, maintaining accurate logs, delivering hands-on training, serving as the on-site technical subject matter expert (SME), preparing and maintaining documentation, deploying to customer locations (sometimes in remote or austere environments), managing spare parts, tools, and system components, and supporting installation, upgrades, integration, and acceptance testing. Other duties as required by customer and program will also be performed.

Requirements

Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
Active DoD Top Secret/SCI clearance with current 5-year update
Must have or be able to pass a polygraph.
Must have or be able to get Security+ within a year of employment.
Experience supporting DoD projects/programs with preference given to cross domain C4ISR and/or Information Operations experience.

Nice To Haves

Hands-on operational experience with Linux (CentOS/Red Hat) and Windows Server systems software installation, configuring, troubleshooting, and repairing.
Familiarity or experience with supporting major joint/combatant command software systems.
Familiarity or experience with Distributed Common Ground System (DCGS) and/or Air Operations Centers (AOC).
Familiarity or Experience with containers and orchestration (Docker, Kubernetes, and Docker-Compose).
Comfortable working in a command line/non-GUI environment.
Excellent people skills, with experience leading and collaborating in a multi-disciplinary, diverse, and dynamic team environment.

Responsibilities

Supporting customers onsite with complex communication equipment
Support routine and scheduled maintenance on SATCOM terminals, RF equipment, baseband systems, antennas, power systems, and related network components.
Troubleshoot, isolate, and resolve hardware, software, and network faults to restore full system functionality.
Conduct system health checks, diagnostics, and performance monitoring.
Coordinate with engineering support teams and vendors for escalated issues, repairs, and system upgrades.
Support DoD projects/programs with preference given to cross domain C4ISR and/or Information Operations experience
Integration and application of hardware and software on system/networks
Capability to troubleshoot problems at component, system, and network
Frequently responsible for providing guidance, coaching, and training to other employees across the Company within area of expertise.
Communicates within and outside of the organization which include customers or vendors.
Communicates with leadership regarding matters of importance to the functional or business area.
May conduct briefings with customers and program leadership
Work consists of making significant improvements of processes, systems, solutions, or products to enhance performance of job area.
Must be able to provide support OCONUS embedded with customer with reach-back
Configure, operate, and monitor SATCOM equipment to ensure optimal link performance and availability.
Assist in system integration with customer networks, tactical systems, or communications infrastructure.
Maintain accurate logs of outages, events, configurations, and maintenance actions.
Deliver hands-on training to customer personnel on system operation, basic troubleshooting, and preventive maintenance.
Serve as the on-site technical subject matter expert (SME) for all aspects of the SATCOM system.
Prepare and maintain documentation including SOPs, maintenance records, configuration baselines, and technical reports.
Deploy to customer locations, sometimes in remote or austere environments, based on mission requirements.
Manage spare parts, tools, and system components to ensure operational readiness.
Support installation, upgrades, integration, and acceptance testing of new system components.
Other duties as required by customer and program