Field Engineer

SAIC•Huntsville, AL

18d•Onsite

About The Position

SAIC is seeking a Flyout Field Service Engineer to support the Medusa Sustainment Team and the U.S. Air Force’s Medusa solution for defense against small unmanned aerial systems. Medusa is a government-owned Command and Control System of Systems that integrates sensors, electronic and kinetic effectors, and advanced algorithms to provide counter-sUAS capabilities for fixed-base, portable, mounted, and handheld operations worldwide. The role focuses on Tier 2/3 and flyout support to Medusa C2 sites. The Field Service Engineer provides on-site technical assistance, corrective maintenance, system integration, and training to operational units. When not deployed, the engineer works on-site in Huntsville, Alabama. The role also supports the program Field Service Support Desk and requires travel of 25–50% within and outside the continental United States, potentially including deployment to hostile or DZ environments.

Requirements

Bachelor’s degree and two or more years of experience.
At least five years of relevant experience in field service, tactical systems, or complex electronic systems maintenance.
CompTIA Security+ certification or equivalent Security+ certification.
Ability to attain and maintain a DoD Secret clearance.
U.S. citizenship.
Experience with tactical networks and network troubleshooting.
Demonstrated experience troubleshooting computer systems and networks.
Experience providing in-field operator training.
Basic operational knowledge of and troubleshooting experience with Android-based handheld devices.
Basic operational knowledge of and troubleshooting experience with Linux.
Proficiency with Microsoft Office Suite, including PowerPoint, Excel, and Word.
Strong written and oral communication skills, including the ability to communicate clearly by email, phone, and VTC.
Ability to prioritize and execute tasks in high-pressure environments.
Ability to work independently and efficiently with short-term deadlines.
Ability to lift and transport equipment weighing up to 50 pounds without assistance.
Willingness to travel 25–50% CONUS/OCONUS, including potential deployment to hostile or DZ environments.
Must successfully complete Medusa counter-sUAS Administrator and Maintainer courses with a minimum passing score of 70, as well as required OEM training courses.

Nice To Haves

Military air defense background or knowledge, such as 31P/3P0X1, FC/AWO, or 14W/14W.
Experience operating and maintaining radar systems such as AN/TPQ-50, LCMR, or LSTAR.
Experience with electronic warfare systems, including CREW V4/V5.
Experience with EO/IR camera systems.
Familiarity with personal computers, switches, routers, IP addressing, network topologies, and troubleshooting procedures.
Experience with virtual machines, VMware ESXi/Infrastructure, Cisco, and/or Windows Server.
Experience performing Wireshark data captures and basic packet analysis.

Responsibilities

Provide field engineering and technical support to maintain and sustain fielded counter-sUAS systems, equipment, and software at designated locations.
Install, operate, maintain, and troubleshoot program-of-record software applications, integrated radios, and hardware components.
Coordinate with Government software engineering, test, and fielding teams to install software, hardware, firmware, and cybersecurity updates.
Troubleshoot and isolate faults, and repair systems to the Line-Replaceable Unit (LRU) level before escalating to higher maintenance tiers.
Prepare systems for operation, including software loading, operator training, and final operational checks.
Write, review, and create maintenance processes and procedures for counter-sUAS equipment and the Medusa System of Systems.
Assist with packaging and Return Material Authorization processes for non-mission-capable systems or equipment sent to higher-level maintenance facilities.
Maintain Medusa Gold System configurations, including software, hardware, and firmware upgrades for verification, and conduct associated training as needed.
Support the System Engineering Team with System of Systems technical drawings and schematics as required.
Lead training on new software and hardware changes and support continuous learning initiatives for operators and maintainers.
Provide Tier 2/3 and flyout support to Medusa System of Systems C2 sites worldwide through the program Field Service Support Desk.
Provide on-site and telephone technical support to Airmen on system operations and maintenance.
Conduct training to improve system performance, operator proficiency, and mission readiness.
Perform daily COLTS reviews and maintain awareness of COLTS processes and maintenance actions.
Conduct scheduled equipment inventories and assist with equipment checkouts and tracking.
Install software maintenance updates and hardware upgrades to maintain system performance and cybersecurity posture.
Facilitate site status meetings with Field Service Engineers, OEMs, and customers to report system performance, maintenance activities, and upcoming changes.
Analyze complex systems to identify faults, failures, maintenance procedures, and LRU-level part replacements; assist senior technical specialists with deployments as needed.
Execute corrective maintenance actions to reduce response times and meet contract Key Performance Indicators.
Conduct parts replacements, system upgrades, and deployments using diagnostic tools and technical expertise.
Determine and isolate faults at the LRU level, and remove and replace failed components on-site and at depot locations.
Monitor and analyze system performance trends to improve supportability, reliability, and accessibility.
Complete required certifications and training, including Medusa counter-sUAS Administrator and Maintainer courses and OEM courses.
Assist in optimizing program-of-record software and hardware components for peak functionality.
Make independent decisions and provide expert recommendations to improve system performance during complex deployments and operational scenarios.
Provide program leadership with feedback on system performance and end-user feedback to inform sustainment and modernization efforts.