Field Engineer

M3 Technology Consultants • Fairfax, VA

17d • $60,000 - $70,000 • Onsite

About The Position

M3 Technology Consultants is headquartered in Fairfax, VA, and was founded in 2003. We are a rapidly growing, dynamic company that has successfully established an industry reputation by providing our clients with unparalleled IT services to businesses across the Washington, D.C., and Denver, Colorado, areas. Our team of highly skilled IT professionals supports small and large businesses across numerous industries, providing comprehensive solutions for line-of-business applications, disaster recovery, physical server/network management, and network maintenance and management. We foster an entrepreneurial work environment with a strong emphasis on customer service. And through empowering great employees, we have created a culture of dedicated, creative, dynamic, hardworking, and fun-loving individuals.

Requirements

• 2 to 4 years of IT support experience, ideally in a managed service provider (MSP) environment.
• Comfortable working in a variety of client environments, adapting to different technologies and business needs.
• Work well independently and as part of a team.
• Self-motivated, enjoy learning new things, and take pride in delivering consistent, high-quality work.
• Communicate clearly, both in writing and in conversation, making technical information easy to understand for clients and team members.
• Pay close attention to detail when documenting work, reviewing systems, and implementing solutions.
• Manage your time effectively, handle multiple tasks, and maintain a customer-first approach that builds trust through responsive and professional service.
• Prepared to travel for regular on-site client visits and maintain professionalism in every interaction.
• Associate's degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience
• Proficiency in desktop software such as Microsoft Office Suite and QuickBooks
• Proficiency in Microsoft 365 and Google Workspace
• Knowledge in Microsoft Windows Operating Systems and Apple MacOS
• Knowledge in server, desktop, and laptop hardware manufactured by Apple, Dell, Lenovo or HP
• Knowledge in hardware and cloud storage solutions
• Knowledge in computer networking and protocols
• Knowledge in security software such as endpoint security and web content filtering, vulnerability scanning tools, and other security-related technologies
• Knowledge of disaster recovery solutions
• Valid driver's license
• Proof of automobile insurance required
• Reliable transportation—such as a car, SUV, pickup, or minivan—is required to perform job duties. Motorcycles are unsuitable, as the role may involve carrying equipment that needs secure and adequate space

Nice To Haves

• Enjoy solving technical problems, whether that means diagnosing complex issues on-site or supporting clients from M3TC’s business office.
• Always looking for ways to improve systems and deliver better results.

Responsibilities

• Provide on-site technical support at client sites when remote solutions are determined to be ineffective or impractical for the required work.
• Provide on-site and remote support for various IT systems, including desktops, servers, printers, and network devices.
• Support commonly used business applications and virtual environments across various platforms.
• Assist with onsite and remote support, maintenance, and troubleshooting of network infrastructure, including connectivity, routing, and security components.
• Maintain backup and disaster recovery solutions to protect client data and ensure business continuity.
• Support remote access technologies to enable secure and reliable connectivity for users.
• Perform routine system maintenance, upgrades, and migrations to optimize performance and reliability.
• Maintain accurate documentation of systems, configurations, service activities, and recommendations.
• Communicate effectively with clients to provide updates, explain technical issues, and coordinate planned changes or outages.
• Collaborate with internal teams to escalate and resolve complex technical issues.

Benefits

• Very competitive compensation package
• Annual paid training for continuing education
• Collaborative team environment
• Entrepreneurial work environment
• Career Growth with an active mentorship program to help guide your advancement as an IT Professional
• Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more
• 401k with a generous employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree