Field Engineer

Carestream Health

20d•$33 - $42•Onsite

About The Position

Carestream Health Inc. is hiring a Field Engineer to support its X-Ray Systems business in New York City, covering Brooklyn, the Bronx, and Queens. The role is based in a home office, and the Field Engineer must live within the territory. The position is responsible for managing customer relationships through technical service, generating service revenue, and complying with state and federal regulatory requirements. The Field Engineer installs, troubleshoots, services, and maintains equipment at customer sites, primarily hospitals and imaging centers. Equipment serviced includes laser printers, networks, CR and DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment. The role may involve overnight travel and occasional remote telephone, technical-support, and diagnostic work for healthcare customers and field partners. A company-provided vehicle, laptop, and cell phone are included. Compensation is $33.42–$41.78 per hour as a starting range, with offers tailored based on relevant factors. Benefits include an annual incentive plan and a benefits package.

Requirements

Associate degree in electronics or an equivalent combination of education and experience.
At least 2 years of experience in diagnostic imaging or at least 4 years of experience in the electronics industry; field service experience is preferred.
Knowledge of computers and networking, including proficiency with Microsoft Office Suite products.
Ability to apply electronic, mechanical, and networking theory to equipment installation, diagnosis, and repair, and to use necessary tools and test equipment.
Ability to understand and use technical vocabulary and follow verbal or written instructions.
Ability to read and interpret schematics and site drawings with minimal assistance.
Strong organizational and multitasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to work effectively in a team-driven environment and share knowledge to achieve goals and objectives.
Exceptional customer service skills.
Strong written and verbal communication skills with employees and customers at various levels.
Valid driver’s license and a driving record compliant with Fleet Policy; must maintain these qualifications.
Must live within the assigned territory.
Must meet customer-required certification or credentialing requirements for admission to facilities.

Nice To Haves

Bachelor of Science in Electrical Engineering, Electrical Engineering Technology, Mechanical Engineering, or Mechanical Engineering Technology.
Experience with X-ray or complex medical devices.
Knowledge of Carestream equipment.
Field service experience in the electronics industry.

Responsibilities

Build customer credibility and trust through proactive visits.
Communicate timely and regularly with customers and internal stakeholders about customer and equipment issues.
Identify and resolve customer issues with urgency, following escalation processes when appropriate.
Provide exceptional customer service by observing customer entitlements, setting expectations, and meeting commitments and arrival times.
Understand customers’ businesses and competitive environments.
Generate service revenue by offering solutions aligned with the service portfolio.
Adopt, develop, and implement best practices; mentor others; and contribute to regional team processes.
Follow state and federal regulatory requirements and established training, quality, and safety requirements.
Manage company assets according to established processes and guidelines, including labor time, parts, tools, test equipment, purchase orders, vehicles, and business expenditures.
Complete administrative work within established and regulatory timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site and service documentation.
Independently resolve equipment and customer issues and complete preventive maintenance, Field Change Orders, installations, and related tasks.
Diagnose and resolve electronic, network, and mechanical problems, using available tools and support and escalating issues within required timeframes.
Provide remote telephone support, technical support, and diagnostics to external healthcare customers and field partners when requested.