Field Engineer

KYOCERA Document Solutions America, Inc.•, MA

5d•$101,000 - $145,000

About The Position

The Field Engineer provides onsite technical support and managed services to help customers maximize the value and reliability of their IT environments. This customer-facing role resolves service issues and executes change requests across client IT infrastructures, supporting timely restoration of service and successful project implementations. The position involves travel to customer locations, troubleshooting hardware, software, and network issues, performing break/fix work under Network Operations Center direction, and remotely monitoring customer environments. The role also supports IT infrastructure and security solutions, collaborates with customers and internal technical teams, performs quality assurance, and records time in accordance with contractual and operational requirements.

Requirements

Experience working with a Managed IT Services Provider (MSP).
Two years of network administration experience and/or field networking experience.
Three years of experience supporting Windows Server and desktop operating systems.
Demonstrated success designing, installing, and/or supporting network environments for multiple clients across diverse settings.
Strong proficiency configuring, deploying, and troubleshooting networking services, including HTTP, DNS, TCP/IP, VPNs, VLANs, VIPs, ACLs, routing, and switching.
Advanced proficiency with Microsoft Office applications.
Strong analytical and diagnostic skills, including the ability to identify network issues and implement timely, effective solutions.
Strong interpersonal and relationship-building skills supporting collaboration and team development.
Excellent verbal and written communication skills.
Reliable transportation and ability to travel to client locations.
Ability to lift and carry up to 30 pounds.

Responsibilities

Travel to customer locations to respond to service incidents, support requests, and planned changes.
Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
Perform hardware and software break/fix activities under the direction of the Network Operations Center (NOC).
Execute customer moves, adds, changes, and deletions (MACDs) for supported systems in accordance with NOC directives.
Remotely monitor customer environments, proactively address performance issues, and help minimize service disruptions.
Collaborate with customers, Help Desk personnel, and Systems Engineers to resolve technical issues and support project implementations.
Conduct quality assurance activities to ensure adherence to established standards, procedures, and best practices.
Assist with the design, deployment, and maintenance of IT infrastructure solutions and security measures supporting customer business objectives.
Accurately record and report time worked in compliance with contractual, operational, and reporting requirements.