Field Engineer

Megaport•Cincinnati, OH

21d•Onsite

About The Position

Latitude.sh, acquired by Megaport, provides automated global bare-metal infrastructure. The Datacenter Operations team maintains the physical infrastructure behind its bare-metal cloud, including servers, racks, power, cabling and structured connectivity. The Field Engineer works directly on this infrastructure, with particular focus on high-density GPU systems used for production AI workloads. This is a hands-on, senior-level position; mid-level candidates may also be considered if they have solid, demonstrable GPU server hardware experience. The role involves deploying, maintaining, troubleshooting and repairing GPU servers and supporting infrastructure, traveling among regional data centers, and serving as the on-site focal point for new deployments, including oversight of remote-hands teams at partner facilities. The position is based near one of the company’s data center locations and requires regular travel between nearby facilities. It is primarily conducted during business hours, with an on-call rotation for after-hours physical infrastructure incidents. On-site presence is essential, and travel expenses are covered according to company policy. The Field Engineer reports into the Datacenter Operations team.

Requirements

Advanced English communication skills (C1 level or higher), written and spoken.
Demonstrated hands-on experience installing, troubleshooting, replacing components in and validating data center server hardware; demonstrated skill is valued over years of experience.
Solid knowledge of GPU server platforms and architecture, including SXM/HGX baseboard systems such as NVIDIA H100/B-series-class platforms and PCIe GPU servers.
Knowledge of GPU interconnects, including NVLink/NVSwitch and PCIe topologies.
Knowledge of high-power server design, including multi-PSU configurations, power budgeting for 10–15 kW-class systems, airflow and thermal behavior.
Experience with out-of-band management such as BMC, IPMI, Redfish and vendor consoles including iDRAC or Supermicro IPMI for diagnostics and remote troubleshooting.
Competence in structured copper and fiber cabling standards, connector types such as LC, MPO/MTP, OSFP/QSFP transceivers, DACs and AOCs, and testing and certification practices.
Understanding of data center power fundamentals, including PDU types, single- and three-phase circuits, A/B-feed redundancy models and safe practices around energized equipment.
Ability to read and produce technical documentation, including rack elevations, cabling schedules, work instructions and incident reports.
Strong troubleshooting methodology, including systematically isolating faults and documenting root causes.
Autonomy and ownership, including the ability to serve as the senior technical presence on site, make sound decisions under pressure and recognize when to escalate.
Availability for regional travel between data centers and on-call rotations outside business hours.
Physical capability for data center work, including handling heavy equipment (GPU servers can exceed 100 kg per chassis, with lifts and team procedures) and working in hot or cold aisles.

Nice To Haves

Experience with direct liquid cooling systems for GPU servers, including cold plates, quick disconnects, CDUs, manifolds, leak detection and coolant-handling procedures.
Hands-on experience with high-density AI platforms from Supermicro, Dell, NVIDIA (HGX/DGX-class) or similar OEMs.
Familiarity with InfiniBand/NDR fabrics and their physical layer, including OSFP optics, splitter cables and fabric cabling patterns.
Certifications such as CompTIA Server+, NVIDIA-Certified hardware or AI infrastructure tracks, BICSI Installer/Technician, or Dell, Supermicro, HPE or other vendor hardware certifications.
Experience working in or coordinating with colocation or partner facilities and their remote-hands processes.
Basic Linux command-line skills for hardware validation and diagnostics.
Background in bare-metal, hyperscale, HPC or AI infrastructure environments.

Responsibilities

Diagnose and repair hardware failures in multi-GPU servers, including SXM baseboards, GPU trays, NVLink components, PCIe risers, NICs, DIMMs, NVMe drives, PSUs and fans.
Replace components in accordance with vendor procedures and ESD-safe handling practices.
Run and interpret hardware diagnostics, including BMC/IPMI logs, vendor diagnostic tools, GPU health checks, nvidia-smi, DCGM and field diagnostics.
Perform BIOS, BMC, GPU and NIC firmware updates during maintenance windows and break-fix workflows.
Manage the full RMA cycle, including collecting fault evidence, handling vendor tickets and parts logistics, replacing components and validating repairs.
Validate repaired systems against production standards using burn-in and stress tests, link checks and thermal checks before customer handover.
Rack, stack and cable GPU servers and supporting equipment such as switches and PDUs, while observing weight, airflow and power-density constraints.
Run, terminate, label, test and certify structured copper and fiber cabling, including high-speed interconnects such as 400G/NDR-class fabrics.
Verify PDU capacity, circuit balancing and redundancy before energizing new GPU racks.
Complete server installations and decommissions, including physical audits and inventory updates.
Support the Deploy & Implementation team by confirming switch, PDU and cross-connect availability before activation.
Serve as the on-site focal point for new GPU deployments in the region.
Plan, brief and oversee remote-hands teams at partner facilities, defining scopes of work, validating execution quality and signing off completed work.
Ensure deployment work complies with company standards for cabling, labeling, documentation and safety.
Report deployment progress, blockers and quality issues to Datacenter Operations leadership and coordinate corrective actions.
Respond to physical infrastructure incidents within agreed SLAs, including on-call escalations.
Maintain accurate rack elevations, cabling maps, asset inventories, maintenance records and runbooks.
Perform preventive maintenance and inspection routines on servers and rack-level infrastructure.
Follow and improve change-management procedures for physical interventions in production environments.
Collaborate with Network Operations, Deploy & Implementation and Electrical teams.