Field Engagement Specialist (Dallas, Texas)

Tuesday Health • Dallas, TX

9d • Remote

About The Position

The Field Engagement Specialist (FES) enrolls eligible members in Tuesday Health’s value-based palliative care program through in-person, facility-based, provider-aligned, community-based, and telephone outreach. The role bridges members, caregivers, facilities, providers, and clinical teams to ensure eligible individuals are informed, supported, and successfully enrolled. The FES is responsible for quarterly enrollment goals assigned by their supervisor.

The position involves engaging members and caregivers, building relationships with nursing facility staff and providers, identifying enrollment opportunities, and representing Tuesday Health in community settings. The ideal candidate has experience in value-based care, provider relations, community outreach, and/or healthcare marketing. The position is remote, with multiple onsite sessions each year for collaboration and team building, and requires travel throughout an assigned territory.

Requirements

• Bachelor’s degree in social work, public health, healthcare administration, or a related field, or equivalent experience.
• At least 2 years of experience in community outreach, member engagement, or healthcare navigation.
• Excellent verbal communication and relationship-building skills.
• Proficiency in motivational interviewing or active listening techniques.
• Highly organized, detail-oriented, and self-driven, with the ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM/EMR systems.
• Ability to drive during daytime, nighttime, or inclement weather through the assigned territory.
• Valid driver’s license with a safe driving record.
• State minimum automobile insurance coverage.
• Comfort with change and ambiguity, including rapid changes to the business, strategy, organization, and priorities.

Nice To Haves

• Experience working with elderly, chronically ill, or Medicaid/Medicare dual-eligible populations is preferred.
• Experience in value-based care, provider relations, community outreach, and/or healthcare marketing.

Responsibilities

• Conduct in-person outreach at nursing facilities, provider offices, and community settings to engage eligible members.
• Perform telephone outreach to meet enrollment goals or follow up with unreachable members.
• Use motivational interviewing to educate members and caregivers about Tuesday Health services.
• Guide members through enrollment, answer questions, and address concerns.
• Develop creative strategies to facilitate member contact.
• Schedule initial clinical visits.
• Provide ongoing telephone customer service to members and caregivers.
• Build and maintain relationships with nursing facility staff and high-volume providers through lunch-and-learns, newsletters, and onsite visits.
• Identify and support enrollment opportunities arising during facility and provider visits.
• Collaborate with the clinical team to identify facilities and providers that may need additional education about Tuesday Health services.
• Represent Tuesday Health at local events and community health fairs as needed.
• Distribute educational materials to relevant community organizations and caregiver groups.
• Use local knowledge to identify areas with high enrollment potential.
• Meet quarterly enrollment goals assigned by the supervisor.

Benefits

• Comprehensive medical, dental, vision, and life insurance.
• Paid time off and holidays.
• Employer 401(k) match.
• Competitive compensation.
• Remote work with multiple onsite sessions each year for collaboration and team building.
• Inclusive team environment and meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level