Field Engagement Specialist (Dallas, Texas)

Tuesday Health•Dallas, TX

8d•Remote

About The Position

Tuesday Health is a value-based palliative care provider group focused on goal-centered care that alleviates physical symptoms and emotional stress for individuals with serious illness and their caregivers. Its interdisciplinary care teams aim to reduce avoidable hospitalizations and improve quality of life wherever individuals call home. The Field Engagement Specialist (FES) enrolls eligible members in Tuesday Health’s value-based palliative care program through in-person, facility-based, provider-aligned, community-based, and telephonic outreach. The role bridges members, caregivers, facilities, providers, and clinical teams, ensuring eligible individuals are informed, supported, and successfully enrolled. The FES is responsible for quarterly enrollment goals assigned by their supervisor. The position is remote, with multiple onsite sessions each year for collaboration and team building, and involves travel throughout an assigned territory.

Requirements

Bachelor’s degree in social work, public health, healthcare administration, or a related field, or equivalent experience.
At least 2 years of experience in community outreach, member engagement, or healthcare navigation.
Excellent verbal communication and relationship-building skills.
Proficiency in motivational interviewing or active listening techniques.
Highly organized, detail-oriented, and self-driven, with the ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and CRM/EMR systems.
Ability to drive during daytime, nighttime, or inclement weather throughout an assigned territory.
Valid driver’s license and safe driving record.
State minimum automobile insurance coverage.
Comfort with change and ambiguity, including evolving business, strategy, organizational structure, and priorities.

Nice To Haves

Experience working with elderly, chronically ill, or Medicaid/Medicare dual-eligible populations.
Experience in value-based care, provider relations, community outreach, and/or healthcare marketing.

Responsibilities

Conduct in-person outreach at nursing facilities, provider offices, and community settings to engage eligible members.
Perform telephonic outreach to meet enrollment goals and follow up with members who have been difficult to reach.
Use motivational interviewing to educate members and caregivers about Tuesday Health services.
Guide members through enrollment, answer questions, and address concerns.
Develop creative strategies to facilitate member contact.
Schedule initial clinical visits.
Provide ongoing telephonic customer service to members and caregivers.
Build and maintain relationships with nursing facility staff and high-volume providers through activities such as lunch-and-learns, newsletters, and onsite visits.
Identify and support enrollment opportunities arising during facility and provider visits.
Collaborate with the clinical team to identify facilities or providers that may need additional education about Tuesday Health services.
Represent Tuesday Health at local events and community health fairs as needed.
Distribute educational materials to relevant community organizations and caregiver groups.
Use local knowledge to identify areas with high enrollment opportunity.
Meet quarterly enrollment goals assigned by the supervisor.

Benefits

Competitive compensation.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Paid time off and holidays.
Employer 401(k) match.
Remote work with multiple onsite sessions each year for collaboration and team building.
Dynamic and inclusive team environment.
Meaningful work focused on improving care for seriously ill individuals and their caregivers.