Field Enablement Manager

Benchling•Boston, MA

1d•$122,000 - $160,000•Hybrid

About The Position

Benchling is seeking a Field Enablement Manager to manage their Docebo LMS and develop onboarding curricula for customer-facing teams. This role involves platform administration and learning program contribution, ensuring the LMS is effective and drives measurable outcomes. The manager will design and maintain content, learning paths, and certification programs for internal and external users, contributing to Benchling's knowledge infrastructure, including AI knowledge management initiatives.

Requirements

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
2+ years of hands-on LMS administration experience; Docebo strongly preferred
BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
Life science background or experience enabling teams serving scientific industries
Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
Strong project management skills; can own a program from scoping through launch and iteration
Experience building learning metrics and using data to improve program effectiveness

Nice To Haves

Familiarity with KCS methodology or knowledge management best practices, a plus

Responsibilities

Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
Author courses, assessments, job aids, and certification programs
Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem