Field Enablement Manager
About The Position
Benchling is the AI platform for biotech R&D, aiming to accelerate scientific breakthroughs. The Field Enablement Manager will be responsible for building and managing enablement programs for implementation partners, ensuring they are prepared to deliver Benchling solutions in pharmaceutical and life science accounts. This role involves defining partner readiness, designing and maintaining curriculum and certification tracks, and establishing feedback loops to keep programs effective. The position requires collaboration with internal teams (Customer Experience, Product, Enablement) and external partners to address capability gaps at scale. The company emphasizes AI fluency as a core aspect of its work and culture.
Requirements
- BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
- Life science background or experience enabling teams serving scientific industries
- 4+ years of experience in enablement, training, or program management with meaningful exposure to external audiences (partners, customers, or channel)
- Demonstrated ability to design and build enablement programs from scratch, not just maintain existing ones
- Experience working with SI, channel, or implementation partners in a SaaS context, strongly preferred
- Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
- Comfortable facilitating live training for technical and semi-technical audiences
- Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
- Excellent cross-functional collaboration skills; experience influencing stakeholders you do not manage
Nice To Haves
- KCS methodology familiarity or experience embedding knowledge practices into enablement workflows, a plus
Responsibilities
- Design and own a scalable partner enablement framework: onboarding curriculum, role-based learning tracks, product certification programs, delivery readiness assessments, etc.
- Build tiered partner certification paths that align to Benchling's delivery standards
- Serve as the primary enablement point of contact for Benchling's services partner enablement program
- Facilitate partner enablement activities: live training sessions, onboarding cohorts, certification workshops, etc.
- Define partner readiness criteria and work with PS leadership to gate partner-led delivery against demonstrated competency
- Author and maintain a structured enablement content repository in collaboration with the rest of the Benchling Enablement team
- Work cross-functionally across Benchling teams to develop scalable onboarding, new product release enablement (shared across internal and partner audiences), and continuous learning programs
- Define and track partner enablement KPIs: certification attainment, time-to-readiness, delivery quality scores, and partner-sourced issue rates
Benefits
- Flexible hybrid work arrangement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
