Field Director Services
About The Position
The Field Director Services (FDS) oversees a team of District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers across a multi-district geographical services area. The role focuses on pipeline, conversion, customer service, and provider management to achieve profitability while providing Home Depot customers with an excellent installation experience. The FDS leads and develops high-performing field associates, communicates the strategic vision of Home Services, ensures associate safety and compliance with regulations and requirements, and meets or exceeds assigned sales-plan targets. The role works with field leadership and regional support teams, analyzes sales, financial, and operational metrics, addresses escalated customer issues, and implements improvement plans. It also oversees talent decisions and retention strategies across a large geographical area.
Requirements
- Must be at least 18 years of age.
- Must be legally permitted to work in the United States.
- Demonstrated proficiency in predictive modeling, data mining, and data analysis.
- At least 5 years of relevant professional work experience.
- Bachelor’s degree or equivalent in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through such a program.
Nice To Haves
- Ability to draw accurate conclusions from financial documentation.
- Excellent written and verbal communication skills.
- Relevant professional experience in Home Services, Sales Operations, Sales Enablement, or Sales Training, with a proven ability to influence business.
- Experience in a retail environment, the home improvement industry, or the general construction industry.
- People management experience with multi-unit or geographically dispersed teams.
- Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives.
- Experience adopting new technologies and applying them to business applications.
- Experience evaluating and establishing strategies for multiple locations.
- Strong communication and interpersonal skills.
- Strong business and financial acumen.
- Bachelor’s degree or equivalent in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through such a program.
Responsibilities
- Collaborate with field leadership, including RVPs, regional support teams, and DMs, and communicate initiatives to ensure field connectivity.
- Achieve profitability for the assigned geography by ensuring sales teams meet or exceed sales-plan targets.
- Handle escalated customer issues in partnership with field leadership.
- Develop and reinforce field associates’ selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation.
- Analyze sales, financial, and operational metrics across the assigned services area and identify opportunities for improvement.
- Implement appropriate game plans to improve performance.
- Ensure safety standards comply with The Home Depot, state, and federal regulations.
- Execute Home Services strategy consistently across the assigned services area to drive growth, profitability, and an enhanced customer experience.
- Optimize diverse talent through a demonstrated commitment to equal employment opportunity.
- Oversee talent decisions and retention strategies for high-performing employees and hourly associates across a large geographical area.
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What This Job Offers
Job Type
Full-time
Career Level
Director
