Director, Utility Field Services

Shermco Industries, Inc.•,

4d•$215,000 - $235,000•Remote

About The Position

The Director of Utility Field Services is a national leadership role responsible for the safe, consistent, and profitable execution of Shermco’s Protection & Controls business. Reporting to the Vice President of Protection & Controls, the Director sets direction and leads day-to-day operations across multiple locations, translating business priorities into disciplined field execution. The Director leads General Managers, Area Managers, and their teams, and drives safety, quality, productivity, utilization, forecasting, and customer service. The role builds the operating structure and workforce capability needed to support profitable growth in relay protection, controls, testing, commissioning, and related substation services. Travel is 50%. Remote work is available, but the employee must live close to a major airport.

Requirements

Bachelor’s degree in business, engineering, construction management, or a related field; equivalent operations leadership experience will be considered.
15+ years of progressive field services experience, ideally in electrical services, utility services, field operations, construction, testing, commissioning, or a related technical services environment.
5+ years of experience in a multi-location operations leadership role.
Experience leading managers with direct reports and demonstrated ability to coach, mentor, and develop operating leaders.
Demonstrated P&L responsibility for an electrical or technical services business of approximately $40 million or greater.
Demonstrated ability to manage labor, revenue, margin, utilization, backlog, forecasts, budgets, and project performance.
Experience with business development, major customers, proposals, contracts, and customer issue resolution.
Strong safety leadership and understanding of applicable electrical, field-service, and employment requirements.
Strong analytical judgment and the ability to turn operating and financial data into timely actions.
Excellent leadership, communication, collaboration, and interpersonal skills.
Ability to travel regularly among operating locations and customer sites.
Ability to work effectively under pressure, manage competing priorities, and meet deadlines.

Nice To Haves

Working knowledge of relay protection and controls, electrical testing, commissioning, utility substations, or closely related services is strongly preferred.

Responsibilities

Lead day-to-day Protection & Controls operations across multiple branches and service locations in the United States and Canada.
Translate the Vice President’s strategy, budget, and operating priorities into plans, accountabilities, and execution rhythms for branch and operations leaders.
Lead General Managers and Area Managers, including hiring, onboarding, coaching, development, succession planning, and performance management.
Own operating execution for safety, quality, labor utilization, productivity, project delivery, customer service, and financial performance.
Monitor and act on key performance indicators, including labor hours, revenue, gross margin, utilization, backlog, forecast accuracy, and project performance.
Lead the operating forecast and develop the annual budget, workforce, equipment, and capacity plans.
Ensure appropriate staffing and resource deployment across locations, balancing customer commitments, technician capability, travel, backlog, and profitability.
Drive compliance with Shermco safe work practices, field-audit expectations, near-miss reporting, corrective actions, and applicable regulatory requirements.
Promote consistent work methods, technical quality, documentation, and accountability across Protection & Controls operations.
Partner with technical leaders to maintain the qualified workforce, equipment, processes, and technical capability required for relay testing, protection and controls, commissioning, and related substation work.
Support technician qualification, evaluator signoff, training, career progression, and leadership development programs.
Maintain effective customer relationships, participate in account planning and major proposals, and promptly resolve operational or service issues.
Coordinate with Business Development, Engineering, Safety, Finance, Human Resources, Fleet, Procurement, and other Shermco operating groups to align resources and execution.
Identify and implement process, reporting, and technology improvements that increase visibility, scalability, productivity, and control.
Support expansion into adjacent services and emerging markets, including apparatus testing and battery energy storage system testing and commissioning.
Perform other duties as assigned.