Field Coordinator

Darwin Homes

About The Position

This individual will play a crucial supporting role in multiple areas within the assigned portfolio. This includes but is not limited to the following duties:

Requirements

High school diploma or equivalent
2 to 3 years experience using property management software or other CRM tools
Customer service mindset
Strong communication and organizational skills
Ability to prioritize and manage multiple tasks
Proficiency in internal and external communication platforms and/or ticketing systems (e.g. Microsoft Teams, Outlook, Slack, Gmail, Zendesk, etc.)

Nice To Haves

Prior experience in dispatching or coordinating maintenance work is preferred
Prior experience with regulatory audits preferred
Prior experience with basic analytics and/or report interpretation preferred

Responsibilities

Coordinate with internal teams and external vendors to support property management operations
Schedule and oversee inspections, repairs, and maintenance activities
Ensure timely execution of service-related tasks
Manage and support occupancy-related processes
Conduct follow-ups on inspections and occupancy checks
Ensure timely progression and completion of occupancy workflows
Coordinate with vendors to schedule services and maintain workflow efficiency
Ensure accurate documentation of Service Requests (SRs) and Work Orders (WOs)
Escalate vendor-related issues to leadership as needed to ensure timely resolution
Support leadership with regulatory and routine audits
Ensure adherence to operational compliance standards
Review, research, and take action on audit exceptions
Address discrepancies such as lockbox and inspection exceptions
Maintain accurate and up-to-date records in Origin, Darwin Homes’ proprietary system
Document progress, updates, and task completion
Utilize reporting tools to monitor operational performance
Ensure alignment between turn timelines and system updates
Communicate with vendors, residents, and internal teams via Zendesk
Provide timely updates and ensure cross-functional alignment
Review and approve minor estimates for recurring services in accordance with guidelines
Monitor assigned tasks and ensure timely completion and proper closure