Field Construction Technician

Ziply Fiber•Mesa, AZ

5d•$23 - $39•Onsite

About The Position

The Field Construction Technician installs, repairs, and maintains Ziply Fiber’s fiber-to-the-premises network, from the outside plant through to customers’ homes and businesses. The role combines installations, fusion splicing, trouble-ticket repair, outside-plant fiber construction, testing, and network maintenance. The technician diagnoses and repairs network or customer-premises technical issues, sometimes with assistance, and provides customer service as a Ziply Fiber representative in the community. Work is performed outdoors at residential and commercial job sites and may include work in attics, crawl spaces, underground vaults and manholes, aerial buckets, and indoors near electrical equipment. The position requires travel approximately 10% of the time and participation in an on-call rotation, with 24/7 on-call capability. Employees must be authorized to work in the United States; sponsorship is unavailable. Ziply Fiber must be the employee’s primary employer, and outside employment or self-employment requires written approval unless prohibited by law.

Requirements

High school diploma or GED.
One year of outside-plant fiber-splicing experience, including single-fiber fusion splicing, mass-fusion (ribbon) splicing on high-count fiber-optic cables (24-ribbon and above), and fiber testing and troubleshooting using OTDRs, PON power meters, and VFLs.
Good safety record.
Knowledge of first aid and CPR.
Strong communication skills, problem-solving abilities, and customer-service orientation.
Valid driver’s license, auto insurance, and satisfactory driving record, which must be maintained.
Must complete a pre-employment drug screening.
Ability to learn and understand basic routing, switching, fiber-optic transmission, and equipment concepts.
Ability to understand outdoor engineering and outside-plant prints, network layouts, designs, and symbols.
Ability to climb, work aloft, and work in confined spaces, including attics and crawl spaces.
Ability to remain calm in high-stress situations and demonstrate good judgment.
Ability to interpret written, oral, and diagnostic-form instructions quickly and execute them accurately.
Ability to read and understand road maps and discern street signs and address numbers.
Ability to operate equipment needed for the job, including splicing tools, OTDRs, PON power meters, VFLs, attenuation test sets, locators, handheld dispatch devices, computers or laptops, telephones, company vehicles, trailers, aerial devices, hand and power tools, shovels, and rakes.
Ability to be unaffected by flashing lights and strobes.
Ability to maintain a professional manner and appearance.
Ability to drive on behalf of the company safely and responsibly.
Ability to meet the role’s physical demands, including continuous standing and walking, frequent fine manipulation and carrying, prolonged bending, stooping, and kneeling, working in tight spaces, climbing poles and ladders, working in aerial buckets, and lifting equipment up to 75 pounds.
Must be currently authorized to work in the United States for any employer; sponsorship is not available.

Nice To Haves

Experience with fiber-optic construction and maintenance, sealed-plant repair, and/or operation of heavy equipment.
Experience with PON access equipment such as Nokia, Adtran, or Calix.
Basic AC/DC theory.

Responsibilities

Perform fusion splicing of fiber drop cables at customer premises, including fiber preparation and splice enclosure management.
Prepare, splice, and maintain fiber-optic cables in aerial, underground, and indoor settings.
Assist with single-fusion and mass-fusion splicing on high-count fiber-optic cables (24-ribbon and above) in outside-plant environments.
Use OTDRs, PON power meters, and VFLs to test fiber, troubleshoot, and identify network issues.
Provision, install, and troubleshoot internet and VoIP services.
Diagnose and repair technical issues in network infrastructure or at customers’ homes.
Place NIDs and non-buried drops; perform cross-connect work; install and maintain inside wiring for residential and business broadband service.
Use test equipment to install products and isolate trouble.
Read service orders and trouble tickets, and use handheld dispatch devices and internal dispatch programs to complete assignments.
Record customer information, light levels, OTDR readings, and internet speed readings on every work order.
Maintain work cleanliness and follow attic, drilling, and wall-drop safety practices.
Communicate effectively with customers.
Assist with network maintenance and equipment turn-up as needed, including placing generators at huts.
Support preventive maintenance by rebuilding aerial, buried, and underground cables.
Read and interpret outside-plant drawings, splicing schematics, blueprints, and engineering documents.
Assist with mid-sheath entries, bonding and grounding fibers, and maintaining existing plant.
Follow OSHA, NESC, and NEC safety standards, including in-vehicle safety and work-zone setup.
Participate in on-call rotations and respond to network outages to help ensure network health.
Perform other duties as required to support the business and evolving organization.