Field Communications Specialist

International Dairy Queen, Inc.•Bloomington, MN

3d•$82,090 - $98,508•Hybrid

About The Position

The Field Communications Specialist develops, distributes, and measures the impact of clear, timely communications for distribution centers, suppliers, franchisees, and attendees of key company events. The role helps ensure critical operational information reaches business partners accurately, consistently, and at the right time. Working in partnership with the Field Communications Manager and cross-functional subject-matter experts, this position continually improves communication planning, processes, execution, measurement, and technology to increase effectiveness, operational efficiency, and productivity. The ideal candidate is a strong business writer and editor who can translate complex information into concise, engaging, and actionable communications. This person is proactive, highly organized, self-directed, attentive to detail, and able to build effective working relationships across the organization, including with executive leadership. The targeted U.S. national base salary range is $82,090–$98,508. Individual pay is determined by job-related skills, work location, and relevant education or experience. Most positions at the global headquarters in Bloomington, Minnesota, follow a hybrid schedule with three collaboration days per week; additional in-office time may be required for team or project needs. The position is regular, and benefit-eligible employees may receive medical and dental coverage, a 401(k) match, paid time off (including volunteer time and parental leave), and other benefits.

Requirements

Bachelor’s degree in communications, journalism, or a related field, or equivalent experience in lieu of a degree.
One to three years of experience in a dedicated communications, operational communications, or training role.
Demonstrated ability to produce clear, concise, accurate, and timely business communications.
Proficiency in Microsoft Office, including Outlook, Word, Teams, Excel, and PowerPoint.
Exceptional writing, editing, and proofreading skills, including the ability to tailor messages for different audiences and communication channels.
Strong understanding of strategic communication planning, message development, execution, and measurement.
Strong planning, organization, and project-management skills, including prioritizing competing requests, establishing repeatable processes, and meeting deadlines.
Excellent relationship-building and collaboration skills with a range of internal and external partners.
Sound judgment and composure when managing sensitive, urgent, or time-critical operational communications.
Ability to learn and apply new communication platforms, tools, and technologies.
Must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Experience supporting supply chain communications is preferred but not required.
Experience managing email distribution platforms is strongly preferred.

Responsibilities

Partner with cross-functional subject-matter experts to draft, edit, and distribute daily and weekly communications for distribution centers, suppliers, and franchisees, aligned with company priorities, strategic goals, and brand standards.
Lead weekly deployment of the Distribution Center eNews, managing content development, review, approvals, and distribution.
Support development of themes, content, and communications for the biennial DQ Supply Chain Summit and other assigned special events.
Draft and distribute accurate, time-sensitive communications about product holds and withdrawals to distribution centers and franchisees.
Develop and distribute quarterly communication analytics reports for internal business partners, and use performance insights to recommend and implement improvements.
Partner with teams to maintain accurate internal and external distribution lists for reliable, targeted communications.
Identify opportunities to improve communication processes, templates, tools, and technologies, and help implement scalable solutions.