Field Communications Specialist

International Dairy Queen•Bloomington, MN

1d•Hybrid

About The Position

The Field Communications Specialist develops, distributes, and measures the impact of clear, timely communications for distribution centers, suppliers, franchisees, and attendees of key company events. The role helps ensure critical operational information reaches business partners accurately, consistently, and at the right time. In partnership with the Field Communications Manager and cross-functional subject-matter experts, the Specialist continually improves communication planning, processes, execution, measurement, and technology to increase effectiveness, operational efficiency, and productivity. The ideal candidate is a strong business writer and editor who can translate complex information into concise, engaging, and actionable communications. This individual is a proactive, highly organized self-starter with sound judgment, exceptional attention to detail, and the ability to build effective working relationships at all levels of the organization, including executive leadership.

Requirements

Bachelor’s degree in communications, journalism, or a related field, or equivalent experience in lieu of a degree.
One to three years of experience in a dedicated communications, operational communications, or training role.
Demonstrated ability to produce clear, concise, accurate, and timely business communications.
Proficiency in Microsoft Office, including Outlook, Word, Teams, Excel, and PowerPoint.
Exceptional writing, editing, and proofreading skills, with the ability to tailor messages for different audiences and communication channels.
Strong understanding of strategic communication planning, message development, execution, and measurement.
Strong planning, organization, and project-management skills, with the ability to prioritize competing requests, establish repeatable processes, and consistently meet deadlines.
Excellent relationship-building and collaboration skills, with the ability to work effectively with a range of internal and external partners.
Sound judgment and composure when managing sensitive, urgent, or time-critical operational communications.
Ability to learn and apply new communication platforms, tools, and technologies.
Must be authorized to work in the United States without the need for employer sponsorship.

Nice To Haves

Experience supporting supply chain communications is preferred but not required.
Experience managing email distribution platforms is strongly preferred.

Responsibilities

Partner with cross-functional subject-matter experts to draft, edit, and distribute daily and weekly communications for distribution centers, suppliers, and franchisees, ensuring alignment with company priorities, strategic goals, and brand standards.
Lead the weekly deployment of the Distribution Center eNews, managing content development, review, approvals, and distribution.
Support the development of themes, content, and communications for the biennial DQ Supply Chain Summit and other special events as assigned.
Draft and distribute accurate, time-sensitive communications regarding product holds and withdrawals to distribution centers and franchisees.
Develop and distribute quarterly communication analytics reports for internal business partners; use performance insights to recommend and implement improvements that increase communication effectiveness.
Partner with teams to maintain accurate internal and external distribution lists to support reliable, targeted communications.
Identify opportunities to improve communication processes, templates, tools, and technologies, and help implement scalable solutions that support business needs.