Field Communications Rep

American Electric Power•Canton, OH

23h•Onsite

About The Position

Under direct supervision and guidance, dispatch scheduled and nonscheduled service orders in a safe and efficient manner utilizing radio and computer communications technologies. Possess a basic but growing understanding of the customer systems and applications used. Monitor AMI meters where applicable.

Requirements

High school diploma or GED.
Two years work experience.
Basic PC Skills.
Must be available to work rotating shifts and both scheduled and nonscheduled overtime as required.
Successful candidate must live or be willing to relocate within a safe driving distance from the Canton Eastern Reg Ofc (301 Cleveland Ave SW Canton, Ohio 44702)

Responsibilities

Monitor and adjust service work schedules.
Prioritize and schedule service work.
Monitor and operate multiple frequency/channel radio consoles to call out service orders.
Respond in emergency situations.
Update service orders based on field or office requests and schedule customer appointments as needed.
Provide liaison services between the field and customer services operations.
Provide support for minor work management failures in work locations where that system is used.
Investigate cause of unprocessed orders and initiate corrective action.
Where applicable, monitor operational status of AMI meters and initiate field investigation orders where needed.
Where applicable, process AMI related field orders by use of AMI Head End System.