Field Clinical Specialist, Little Rock

Terumo Medical Corporation•Little Rock, AR

3d•Onsite

About The Position

The Field Clinical Specialist serves as a subject matter expert, providing product support, education, training, and clinical insight on the proper use of specialty medical devices in diagnostic and interventional procedures. The role proctors physicians and ancillary staff, delivers product and procedure presentations, and provides specialized technical training in clinical and surgical environments. It works with internal teams on product training support, materials, programs, and initiatives, both in the field and, when requested, at the home office or manufacturing facility. This is a field-based position supporting Terumo Interventional Systems (TIS) products. The specialist trains customers and internal teams, serves as a clinical and technical liaison, supports customer and company events, and provides feedback to help improve products and support strategic initiatives. The position requires frequent travel, regular entry into hospitals and other medical facilities, and access to interventional radiology suites, catheterization labs, and operating rooms. The specialist must follow applicable quality, clinical, promotional, and regulatory requirements, with a commitment to patient safety and product quality.

Requirements

Technical or professional health-services licensure from an accredited licensing entity, such as RT, RCIS, or RN, or a four-year bachelor's degree in health sciences or a related science field.
At least 3 years of experience in a clinical setting related to peripheral or cardiology procedures.
At least 3 years of scrubbing experience in a catheterization lab or interventional radiology environment.
Strong technical and clinical knowledge of human anatomy, physiology, and medical procedural techniques, preferably endovascular and/or cardiac.
Ability to quickly gain thorough knowledge of company products and their recommended use.
Ability to address customer inquiries, provide company information and reference materials, and analyze product applications or misapplications to diagnose usage, manufacturing, or product-failure issues.
Strong interpersonal and analytical skills, training ability, and willingness to stay current with technology, company products, and accepted medical practices related to the products and procedural area.
Ability to manage multiple time-constrained projects while educating and supporting internal and external customers.
Ability to explain complex clinical and technical information effectively to people with different backgrounds and varying levels of scientific knowledge.
Ability to apply business understanding to clinical support and customer-facing and sales-force interactions.
Ability to drive a personal automobile daily to customer accounts and travel long distances as needed; approximately 70% overnight travel by car and/or air is required, with occasional weekend travel.
Ability to meet facility vendor credentialing requirements, which may include training, background checks, and proof of immunizations.
Ability to work in interventional radiology suites, catheterization labs, and operating rooms; wear appropriate gowning; stand for long periods; follow hospital policies and protocols; and be aware of potential biohazards, including bloodborne pathogens.
Knowledge of radiation exposure and protections; the role involves working in areas where ionizing radiation is present.

Nice To Haves

Prior experience as a Field Clinical Specialist with a medical device company.

Responsibilities

Train internal and external customers, including physicians, clinicians, and technicians, on the proper technique and use of therapeutic and diagnostic TIS products.
Serve as a company liaison with customers on clinical and technical matters, supporting company initiatives, projects, and products.
Communicate with marketing and sales teams about technical and clinical issues.
Operate computer simulation equipment and support vessel model units at trade shows, local clinical meetings, and PACE-sponsored courses to deliver product and procedure education.
Develop and maintain clinical communications that support, document, and drive appropriate product utilization.
Work with sales, marketing, internal departments, and customers to resolve clinical and technical problems.
Support clinical seminars and medical society-sponsored symposia and courses.
Visit key customers to evaluate products, maintain customer relationships, gain competitive knowledge, and identify new product concepts or product enhancement ideas.
Ensure clinical compatibility among TIS products within the scope of procedural application.
Work with marketing and sales to implement tactics supporting strategic goals and product-related tactics, and provide feedback through the Product Performance Reporting process.
Promote appropriate product use consistent with patient safety and intended use.
Maintain compliance with TMC Quality Systems requirements, including promptly recognizing and forwarding customer complaints to Quality Assurance.
Ensure promotional messaging and materials presented to customers are clinically accurate and comply with AdvaMed guidelines and Terumo policy on interactions with healthcare professionals.
Maintain knowledge of and adhere to regulations governing promotional material content and control.
Follow good clinical practice and Design Control procedures when participating in new product development and clinical activities.
Adhere to applicable FDA regulations, international guidelines, and Terumo policies.
Perform other job-related duties as assigned.