Field Billing Coordinator

Republic Services•Robstown, TX

10d

About The Position

With general direction, the Field Billing Coordinator performs routine and complex billing functions to prepare accurate, timely customer bills based on service contract terms. The position typically handles customer accounts with complex billing arrangements due to contractual or statutory requirements and performs related billing activities. The role follows standard operating procedures to prepare billing adjustments, research and resolve billing questions and discrepancies, review invoices and billing reports, correct billing errors, and post receipts and payments. It may also involve preparing manual bills for complex arrangements, gathering supplemental billing information, setting up customers in billing systems, accepting credit card payments, and supporting or training less experienced personnel. The position requires related customer-facing billing experience in a service-based industry, knowledge of billing transactions and processes, intermediate MS Excel skills, attention to detail and numerical accuracy, and professional communication with customers and division managers. A high school diploma or GED and 18 months of related billing experience are required.

Requirements

High school diploma or GED.
At least 18 months of related billing experience.
Directly related experience working with customers in a billing function in a service-based industry.
Thorough knowledge and understanding of billing transactions and processes.
Intermediate-level MS Excel skills.
Ability to follow standard operating procedures and instructions and complete tasks accurately and on time.
Ability to interact and communicate professionally with division managers and customers.
Initiative to research and follow up on non-standard situations to ensure compliance with company policies and procedures.
Good math aptitude and ability to work accurately with numbers.

Responsibilities

Prepare monthly billing adjustments, obtain required approvals, and enter adjustments into the billing system.
Research and resolve routine and non-routine billing questions and discrepancies.
Determine appropriate adjustment codes in accordance with standard operating procedures.
Review invoices for completeness and accuracy, and follow up with customers or division staff and management to resolve discrepancies.
As needed, calculate and prepare manual bills for non-routine, complex billing arrangements.
As needed, gather and summarize supplemental billing information to meet customer billing requirements.
Review billing system reports to identify discrepancies and make corrections in accordance with standard operating procedures.
Post case receipts to customer accounts using lock box reports and local cash receipt listings.
Research differences or unidentified or misapplied payments; post payments to clear open obligations or prepare remittance advices for payments sent to the lock box or corporate office.
As needed, accept credit card payments from customers by phone and process recurring payments.
As needed, complete customer setup in company billing systems.
As needed, answer questions and provide training and support to less experienced personnel within the division or other divisions.
Perform other job-related duties as assigned.