Field Billing Coordinator

Republic Services•Robstown, TX

11d

About The Position

With general direction, the Field Billing Coordinator performs routine and complex billing functions to prepare accurate and timely customer bills in accordance with service contract terms. The position typically handles customer accounts with complex billing arrangements arising from contractual or statutory requirements. It also supports related billing, payment, account setup, and customer service activities, and may provide guidance and training to less experienced personnel.

Requirements

Directly related experience working with customers in a billing function in a service-based industry.
Thorough knowledge and understanding of billing transactions and processes.
Intermediate MS Excel skills.
Ability to follow standard operating procedures and instructions to complete tasks accurately and on time.
Ability to interact and communicate effectively and professionally with division managers and customers.
Initiative to research and follow up on non-standard situations to ensure compliance with company policies and procedures.
Good math aptitude and accuracy working with numbers.
High school diploma or GED.
At least 18 months of related billing experience.

Responsibilities

Prepare monthly billing adjustments in accordance with standard operating procedures, obtain required approvals, and enter adjustments into the billing system.
Research and resolve routine and non-routine billing questions and discrepancies, selecting appropriate adjustment codes in accordance with standard procedures.
Review invoices for completeness and accuracy and follow up with customers or division staff and management to resolve discrepancies.
Calculate and prepare manual billings for non-routine, complex billing arrangements when needed.
Gather and summarize supplemental billing information to meet customer billing requirements when needed.
Review billing system reports for discrepancies and make appropriate corrections in accordance with standard procedures.
Post case receipts to customer accounts using lock box reports and local cash receipt listings, and research differences or unidentified or misapplied payments.
Post payments in the billing system to clear open obligations or prepare remittance advices to accompany payments sent to the lock box or corporate office.
Accept customer credit card payments by phone and process recurring payments when needed.
Complete customer setup in company billing systems when needed.
Answer questions and provide training and support to less experienced personnel in the division or other divisions when needed.
Perform other job-related duties as assigned.