Field-Based Maintenance Technician
About The Position
The Field-Based Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The technician responds in person to maintenance tickets, performs proactive preventive-maintenance assessments, and travels to store locations to help identify and address entry-level repairs. The role also educates store leaders on maintenance best practices intended to extend the life of coolers, freezers, and other equipment. The technician uses a Computer Maintenance Management System (CMMS) to document work, communicate, and interact with business partners. The position works with operational leaders at multiple levels, including Store Managers, DMs, RDs, and DVPs, and may occasionally interact with SVPs, EVPs, external vendors, and maintenance service providers. Through consistent maintenance standards, the role supports customer service and brand growth.
Requirements
- Exceptional problem-solving skills and ability to support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively with all organizational levels, including senior executives and external partners.
- Strong commitment to customer service.
- Ability to manage multiple priorities.
- High school diploma or applicable experience.
- Active driver's license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
- Ability to lift more than 50 lbs.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Travel to assigned Dollar General stores to respond to maintenance concerns reported by store leadership through the internal ticketing system.
- Troubleshoot issues and collect and verify asset information for on-site service projects within the assigned operating district.
- Guide store leadership on operational solutions and preventive maintenance, and support entry-level repairs.
- Provide light exterior grounds support and assess safety equipment in alignment with local ordinances.
- Document and resolve maintenance tickets within the designated time frame using the CMMS.
- Train others on identifying the root cause of issues when necessary.
- Complete on-site checklists to identify preventive-maintenance needs and small maintenance activities that can be completed.
- Educate store leaders on operational processes and maintenance best practices.
- Support the maintenance function in advancing customer service and brand growth through maintenance standards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
