Hybrid Field Auto Adjuster- Portland, OR

Allstate • USA - OR (Remote), OR

2d • Hybrid

About The Position

As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment. This role follows a hybrid work model, with an expected schedule of 3 days in the field and 2 days remote. Scheduling flexibility is required, as business needs may result in weekly adjustments. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience. The Customer Service Expert– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator– you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator– you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver– you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder– you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• Must live in/near the Portland, OR area.
• 18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.
• Ability to obtain an adjuster and/or appraiser license within 60 days of hire, if required.
• Must be eligible to work in the US.
• Must pass a background investigation.

Nice To Haves

• Active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License) may be eligible for a $1,000 Licensing Sign on Bonus.

Responsibilities

• Writing estimates directly at customer homes, repair shops, or tow yards.
• Assessing and finalizing estimates through face-to-face, virtual, and written communication.
• Performing repairable estimates, total loss assessments, and virtual inspections.
• Investigating casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Communicating with customers via phone, email, and video chat to guide them through the claims process.
• Evaluating and negotiating claims settlements with customers, vendors, third-party carriers, and claimants.
• Utilizing multiple tools, including estimate tools, job aids, and settlement platforms, to complete tasks.
• Ensuring timely and accurate documentation in the claims system.
• Executing policies along policy agreements to protect the company financially.

Benefits

• Time off
• Healthcare
• Retirement
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling
• Time off policy that helps support your work/life balance.
• Initial and ongoing training
• Comprehensive benefits like a 401K/pension
• Education reimbursement
• Programs to help you balance work with the rest of your life.
• Mileage reimbursements for personal vehicle usage during work.
• Potential for a company car based on annual work mileage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed