Field Auto Adjuster - Lynchburg, VA
About The Position
Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As an Auto Damage Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.
Requirements
- 18+ months’ experience in auto collision estimating using CCC One
- Proficient written and verbal communication skills to effectively interact with customers.
- Strong attention to detail and ability to write precise and comprehensive estimates.
- Comfortable with utilizing technology and various platforms for claims processing.
- Excellent time management and organizational skills to manage multiple assignments effectively.
- Valid driver's license and willingness to travel as part of the job requirements.
- May be expected to obtain an adjuster’s license.
- Must maintain all licensing required for your role, including any continuing education and/or other state-affiliated requirements for licensing renewal.
- Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
- Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
- Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Nice To Haves
- Active appraiser license or active adjuster license in TX, FL, or your resident state (for sign-on bonus eligibility).
Responsibilities
- Meet customers at their home, a repair shop, or a tow yard.
- Write estimates and guide customers through the repair or total loss process.
- Utilize a mix of in-person visits, virtual inspections, and written communication.
- Evaluate damage on-site and collaborate with body shops and service providers.
- Investigate casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- Use phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process.
- Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
- Incorporate tactics in handling challenging and complex situations.
- Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
- Ensure claims are documented accurately and in line with policy agreements.
- Maintain clear, timely records in the claims system.
Benefits
- Monthly internet stipend of $80
- Company car (may qualify based on annual work mileage)
- Mileage reimbursements for personal vehicle usage during work
- Competitive salary based on experience and qualifications
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
