Auto Field Adjuster

Allstate • Pasadena, CA

1d • Hybrid

About The Position

National General, a part of The Allstate Corporation, is seeking an Auto Field Appraiser in the Pasadena, CA area. This role is responsible for assessing vehicle damage in the field, conducting on-site inspections, and accurately documenting losses. The appraiser will write repair estimates according to company guidelines, take detailed photographs of vehicle damage, and manage the entire estimating process, including supplements and negotiations with repair facilities and other vendors. The position requires efficient scheduling and completion of inspections, thorough documentation, and clear communication with customers and partners, with a strong emphasis on exceptional customer service. The ideal candidate will have prior experience in an auto field appraisal or estimating role, with hands-on experience in handling supplements and repair negotiations. Proficiency in industry-standard estimating software such as CCC, Audatex, or Mitchell is expected. Strong field assessment skills, attention to detail, and the ability to work independently are crucial for delivering accurate estimates and excellent customer service.

Requirements

• Prior experience in an auto field appraisal or estimating role.
• Hands-on experience handling supplements and repair negotiations.
• Proficiency in industry-standard estimating software such as CCC, Audatex, or Mitchell.
• Strong field assessment skills.
• Attention to detail.
• Ability to work independently.
• Authorization to work in the United States.

Responsibilities

• Assess vehicle damage in the field.
• Conduct on-site inspections.
• Accurately document losses.
• Write repair estimates in accordance with company guidelines.
• Take detailed photographs of vehicle damage.
• Manage the full estimating process, including supplements and negotiations with repair facilities and other vendors.
• Schedule and complete inspections efficiently.
• Maintain thorough documentation.
• Communicate clearly with customers and partners.
• Ensure customers are informed and supported throughout the claims process.
• Build established relationships with both internal and external customers.
• Apply thorough understanding of regulatory compliance and fair claims practices.
• Negotiate settlements, make settlement payments and document all activities in the file within escalated authority limits.
• Process a deep understanding of the content of all policy types written by the company.
• Exhibit proficient estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for eligible remote employees.
• Opportunity to challenge the status quo and shape the future of protection.
• Part of a winning team making a meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed