Hybrid Field Auto Adjuster- Meridian, ID

Allstate•USA - ID (Remote), ID

1d•$60,000 - $97,125•Hybrid

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment. This role follows a hybrid work model, with an expected schedule of 3 days in the field and 2 days remote. Scheduling flexibility is required, as business needs may result in weekly adjustments. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience. The Customer Service Expert– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator– you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator– you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver– you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder– you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you.

Requirements

Must live in/near the Meridian, ID area.
18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid driver's license and willingness to travel as part of the job requirements.
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
Reliable internet with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

This is not an entry level position.

Responsibilities

Writing estimates directly at customer homes, repair shops, or tow yards.
Assessing and finalizing estimates through face-to-face, virtual, and written communication.
Performing repairable estimates, total loss assessments, and virtual inspections.
Investigating casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Communicating with customers via phone, email, and video chat to guide them through the claims process.
Offering customers their preferred communication method to discuss claim needs and provide updates.
Evaluating and negotiating claims settlements with customers, vendors, third-party carriers, and claimants.
Utilizing estimate tools, job aids, and settlement platforms to manage claims in a fast-paced environment.
Executing policies along policy agreements to protect the company financially.
Maintaining a clear record of work in a claims system, ensuring timely and accurate documentation.

Benefits

Time off
Healthcare
Retirement
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Mileage reimbursements for personal vehicle usage during work.
A $1,000 Licensing Sign on Bonus may be eligible if you have the applicable active licenses needed for this role.
Company car (based on annual work mileage and Company Car Guidelines).
Monthly connectivity reimbursement to help offset internet costs for remote work.