Field Assurance Complaints Handling Lab Tech - Urgent Need

Millenniumsoft•Tempe, AZ

7d•Onsite

About The Position

The Field Assurance Lab Tech documents complaint samples received in the Field Assurance Lab for evaluation, supports the preparation and shipment of sample return kits, and processes image and video review requests. The position maintains shipping and request tracking records, handles inventory and supply orders through approved vendors, and records preliminary and sample analysis results in accordance with good documentation practices. The role also supports complaint-sample storage and disposal, maintains good laboratory practices and a clean work environment, escalates unexpected issues, and contributes to continuous improvement of lab processes. The position is a 12-month W2 contract based in Tempe, Arizona, with a Monday–Friday, 7:00 a.m.–4:00 p.m. schedule and 40 hours per week. The work may take place in an open cubicle environment and requires collaboration in a team-oriented, fast-paced setting.

Requirements

Good written and verbal communication skills.
Detail-oriented.
Ability to work independently and in cross-functional teams.
Basic problem-solving and troubleshooting skills.
Proof of Hepatitis B vaccination series, willingness to undergo the series, or a signed waiver.
Proficiency in Microsoft Office.
Ability to lift at least 50 pounds.
High school diploma, GED, or equivalent; an associate degree or equivalent experience is also listed.
Ability to stand, walk, sit, use sight, and use hands to manipulate, handle, or feel objects, tools, controls, and office equipment; frequent verbal communication; occasional reaching, stooping, kneeling, or crouching.

Nice To Haves

Knowledge of the FedEx shipping system for precise shipping transactions.
Previous warehouse experience.
Medical industry (GMP) and/or laboratory experience.

Responsibilities

Document complaint samples received in the Field Assurance Lab for evaluation.
Support daily requests for domestic and international sample return kits, including assembly, warehouse pickup and drop-offs, timely communication with requestors, and tracking documentation.
Ensure accurate and timely shipment of sample return kits.
Track shipping inventory and order supplies through approved vendors.
Review image and video requests, run TrackWise queries to capture requests, process requests promptly, maintain the request tracker, and follow up on pending requests.
Maintain good documentation practices when recording preliminary and sample analysis results.
Escalate unexpected issues to the Supervisor or Manager.
Maintain good laboratory practices consistent with biosafety laboratory practices.
Maintain a clean work environment and professional working relationships with internal and external customers and support staff.
Store and dispose of complaint samples according to applicable procedures.
Support continuous improvement of lab processes.
Understand and follow procedures and regulatory requirements.