Field Applications Specialist – CT Focus

Antech Diagnostics•Los Angeles, CA

9d•$64,000 - $81,200•Hybrid

About The Position

The Field Applications Specialist plays a pivotal role in optimizing the installation process and training for Emerging Technologies products, such as CT, C-Arm, etc. Their primary responsibilities involve identifying training needs, creating and maintaining educational information, and ensuring on-time installations and trainings. This includes coordinating various training initiatives through installations both internally and utilizing vendor-provided trainings, and providing sales support at trade shows, wetlabs, and customer education events.

Requirements

5+ years of veterinary technician experience
1+ years Veterinary radiology experience
Knowledge of veterinary anatomy required
Intermediate computer skills required, including but not limited to:
Knowledge of basic computer networks and components required
Knowledge of all Microsoft office applications required
Knowledge of Medical image/video formats and storage methods
Must have strong planning & organizational skills with good attention to detail
Ability to follow through and resolve issues
Ability to work independently with minimal supervision
Ability to effectively shift attention between various tasks, team needs, and business demands.

Nice To Haves

Previous CT experience preferred
Veterinary Technology Certification strongly preferred but will consider equivalent related experience such as Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant).
Knowledge of exotic species preferred
Sales Force or other CRM experience preferred

Responsibilities

Schedule onsite and remote product training with customer upon the completion of sale for CT and CT related products
Provides onsite and remote training for mobile CT and OEC products
Connect equipment to customers PACS, HIS/MWL and Telemedicine services as appropriate
Schedule follow up/supplemental product training with customer post install as needed
Instruct on basic system functionality and installation procedures at training events
Monitor installation completion through communication with installers and management of completion documentation.
Handle escalations that arise due to issues during installation.
Through post installation follow up, identify gaps and roadblocks that occurred during the installation and facilitate a solution (may involve other departments)
Troubleshoot problems as needed to support installation team and customer issues if need arises.
Contribute to Knowledge Base articles regarding installation training, process, procedure, responsibilities, etc.
Assist with supplemental onsite training courses by supporting equipment setup and hands-on training.
Perform other assignments as directed by manager in support of the operation.
Manages communication and oversight of outside consultants working directly with assigned team.
Identifies trends and process improvement opportunities for the team and makes suggestions to improve protocols and procedures to enhance external and internal customer service and satisfaction.
Contributes to thorough documentation within the Customer Relationship Management (CRM) system.