Field Applications Specialist

Hamilton Company • Philadelphia, PA

12d • Remote

About The Position

The Field Applications Specialist (FAS) will provide application, training, and technical support to customers for Hamilton products. They will act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. They will operate within a designated territory and provide onsite and remote customer support.

Requirements

• Flexibility to travel within the designated territory.
• Must have good planning and customer relationship skills.
• Proficient in delivering effective presentations and possessing excellent communication skills.
• Demonstrated competence in computer hardware and software is required.
• Self-sufficiency and reliability with the capability to work autonomously and with minimal supervision.
• Familiarity with software relevant to Hamilton products is necessary.
• A bachelor’s degree, preferably in the sciences or engineering, from an accredited not-for-profit institution.
• Minimum one (1) year of hands-on experience utilizing laboratory automation or scientific applications.
• Must pass drug and background screens.
• May be required to wear Personal Protective Equipment (provided by employer).

Nice To Haves

• Proficiency in programming or operating automated laboratory equipment is preferred
• Experience with programming languages and a strong understanding of computer systems is preferred.

Responsibilities

• Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
• Perform troubleshooting of application protocols and instrumentation.
• Optimize liquid handling performance of instrumentation.
• Provide basic and advanced software and hardware training.
• Maintain support for existing customers by providing additional application protocols, training, etc.
• Understand customer expectations and schedule work accordingly.
• Document application support work and customer visits within a company database or other required format.
• Work independently and make intelligent decisions based on experience and knowledge.
• Maintain professional relationships with customers and co-workers.
• Other duties as assigned.

Benefits

• medical
• dental
• vision insurance
• paid vacation time
• paid sick time
• disability insurance
• 401k
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level