Field Applications Engineer - Tampa, FL

Viasat, Inc.•Tampa, FL

2d•Onsite

About The Position

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. Install and work with Communications-on-the-Move (COTM) SATCOM products. Hands-on field work in direct support of our troops. Does this sound exciting to you? Our Field Applications Engineers are integral to the continuous success of our state-of-the-art satellite communications equipment that enables our military to be in constant contact with each other even in the most remote locations worldwide. In this role, you will support hub and terminal operations as a primary point of contact in Tampa, FL for our SATCOM systems which you will install, test, operate, monitor, maintain, and troubleshoot during the course of one year. There will be no slow days as you will be responsible for daily operations of complex SATCOM hub assets and mobile airborne SATCOM terminals, providing local and remote support to terminal users. You will be troubleshooting complex RF, IP networking, and software issues in a dynamic environment supporting live operations. Your exceptional customer service skills come into play as you serve as the primary customer interface on a daily basis. Viasat will ensure your success by providing you with training at our Carlsbad facility for up to 3 months prior to deployment. If you are interested in serving the needs of our military by providing hands-on support in a challenging environment – this might be the perfect position for you!

Requirements

5+ years' experience working with IP-based Military SATCOM systems
Ability to troubleshoot, document troubleshooting steps, and plan maintenance activities
Working knowledge of Ku/Ka-band RF equipment, Antenna Control Units (ACU), High Power Amplifiers (HPA), Uplink Power Control (UPC), tracking antennas, standard test equipment and communications theory
Working knowledge of Linux/Unix operating systems and server virtualization technologies, as well as IP networking and equipment, including configuration, operation, and troubleshooting of routers, switches, security appliances, and traffic shapers
Ability to communicate technical topics to a both technical and non-technical audiences, via written or verbal presentation
Ability to pass skills testing for grip and static strength, dynamic lifting, and work/positional tolerances
Current DoD 8570 IAT Level II certification (CCNA-Security, CySA+, Security+ CE, SSCP, etc.) or attainable within 6 months of employment
Active DoD Top Secret/SCI Clearance
Ability to travel up to 10%

Nice To Haves

Associate degree in telecommunications or related discipline.
CCNA certification.

Responsibilities

Install, test, operate, monitor, maintain, troubleshoot, and administer satellite communications hubs and any associated remote terminals.
Provide local and remote support to terminal users.
Troubleshoot complex RF, IP networking, and software issues in a dynamic environment supporting live operations.
Serve as the primary customer interface on a daily basis.
Briefing of key stakeholders.
Ticketing.
Documentation.
Process improvement functions.