Field Applications Engineer, Server Datacenter - HPE

Advanced Micro Devices, Inc•Austin, TX

3d•Onsite

About The Position

AMD’s Partner Support Field Applications Engineering Organization is responsible for supporting our OEM partners as they define and develop new platforms based on AMD technology. We are looking for our next team member to support new product introduction and debug efforts with our global datacenter customers, focusing on solutions involving GPUs, CPUs, and associated diagnostic and development tools.

Requirements

Excellent problem-solving, time-management, prioritization, and organizational skills, able to lead complex problems, involving multi-disciplined, multi-functional teams and many priorities at once
A standout colleague with excellent collaborative skills, and ability to work independently or as part of a team
Outstanding oral and written communication skills and demonstrated success in building strong technical relationships (internal: Sales, Marketing, Engineering and external: OEM)
Attention to detail combined with outstanding planning and organizational skills
Proven experience with Server architecture, GPU architecture is a plus-- either integrating, debugging, and/or validating various system components.
Server software environments include Operating systems (Windows, Linux), compilers, benchmarks, and targeted applications that may be used to validate server platforms.
developing and debugging low level server-based applications, or validating HW components – CPU, GPU, Boards, Storage, etc.
Experience with large-scale rollouts of datacenter equipment.
Networking knowledge -- TCP/IP, RDMA, RoCE, NICs, Switches, etc.
Familiarity with AI Models and PCIe Architecture
Proficient in server software ecosystem (ie: OS/Hypervisors, Compilers, Libraries, debug tools, development tools and validation workloads).
Knowledgeable in platform firmware features (BIOS, BMC, SMU).
Hands-on experience and strong expertise in server hardware ecosystem at the node, rack and datacenter level.

Responsibilities

At-scale debug activities with customers are a primary focus for this role. The scope of these activities will span the entire hardware and software stack, including deployments of GPUs and CPUs in datacenter environments.
Reproducing complicated customer issues onsite at AMD.
Working with internal engineering teams to debug & root cause issues.
Developing, setting Up & analyzing experiments to collect data for guiding debug activities.
Setting up complicated test harnesses in Software & Hardware to collect low level debug logs.
Developing scaffolding software to assist in debug activities both Internally & Externally with customers.
Package workloads & customer test cases for internal debug teams to reproduce issues.
Drive internal debug activity by playing the role of issue coordinator when needed.
Customer presentations, being the trusted advisors to AMD’s key OEM partner.