Principal Field Applications Engineer
About The Position
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!
Requirements
- M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics
- 8+ years working experience in optical communication companies as technical support manager or engineer, development engineer or system verification engineer.
- Experience with the following technologies: Coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
- Experience investigating field issues and RMA support.
- Experience using and troubleshooting network management system.
- Travel 25% to 33% of time
- 7x24 on-call support
- Strong communication and negotiation skills
- Creative, analytical and structured problem-solving capability
- Team oriented and a self-starter
Nice To Haves
- Experience in coding Python script is preferred.
- Experience in product development is preferred.
Responsibilities
- Provide quick response technical support for customer issues or inquiries.
- Work with internal teams to resolve customer issues and complete Root Cause Analysis.
- Provide technical support for PLM and Quality team customer interactions.
- Review PLM and R&D product specifications, providing real-world feedback to new product development.
- Review and/or propose test scope and detailed plan.
- Review with R&D team and conduct any necessary pre-testing to ensure trial success.
- Perform testing at customer site as required.
- Provide new product installation and operation training for the front line customer support team.
- Provide technical Customer Installation and Operating documentation.
Benefits
- Competitive compensation program
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
Associate degree
